Office Supervisor - Pediatrics

Job Title

Office Supervisor

Job Description

Position Summary:

The Office Supervisor, under the supervision of the Clinical Coordinator is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

Essential Job Functions:

• Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Director. Serves as a role model and consultant for staff.
• In collaboration with the Clinical Coordinator/Director, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports.
• Coordinates training of all staff.
• Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
• Works with QI and Clinical Services to implement and create action plans for SMG clinical quality improvement process at the POD level. This includes ensuring the utilization of the CQS Physician Dashboard.
• Advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record.
• Takes a lead role in POD program development in order to foster an increase in clinical services, advancing technology and further interdepartmental coordination of care.
• Works with the physician POD Liaison to ensure efficient office operations, adjustments in workflow as necessary, overall smooth functioning of the department and compliance of SMG policies.
• Maintains and expands staff competencies by implementing ongoing internal education programs and encouraging participation in outside continuing education.
• Works with the physician POD Liaison to ensure the extraordinary customer service quality is provided to our patients.
• Anticipates staff training requirements to maintain smooth department functioning. Cross trains personnel to other functions where appropriate.
• Provides status of office operations to the clinical practice manager in a timely manner. Collaborates with clinical practice on departmental functioning, efficiency and growth opportunities.
• In collaboration with the physician POD Liaison, holds monthly staff meetings, attends clinical practice manager's meetings.
• Consults and communicates with other departments in a professional manner.
• All other duties as assigned.
• Responds effectively in emergency situations, adequately trains staff in emergency response protocols and policies.
• Acts as a patient advocate, upholding patient rights.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA): reports compliance concerns; Ensures utilization of resources for resolution of issues.

Education, Certification, Computer and Training Requirements

• Associate's Degree Required; Bachelor's Degree, Preferred
• 2-4 Years related work experience required, 5-8 Years preferred
• New Jersey State License as required
• Basic Life Support (BLS), preferred.
• Valid Drivers license and Auto Insurance, required
• Advanced Cardiac life Support (ACLS), required
• Worked directly Ability to communicate in English, both orally and in writing
• Strong interpersonal and organizational skills
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy
• Ability to use problem solving, critical thinking and priority setting skills
• Knowledge of current nursing practices and protocols
• Ability to lead and manage a team with Physicians, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment, EHR, PMS
• Patient care equipment
• Departmental/Ancillary systems as appropriate

Travel:

• Travel to satellite locations for meetings

Pay Range: $63,500.00 - $79,400.00 Annual

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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