Service Desk Consultant
eBusiness Solutions, Inc.
One of our clients in the government domain is seeking IT Service Desk Consultant.
IT Service Desk Consultan
tOn-Sit
e1320 Arthur E Adams Dr, Columbus, OH 4322
1Long Ter
m
Shift Timin
- g:This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM
- ).May be asked to work overtime to cover other staff at times; however, this will probably occur very seldo
m.
Responsibiliti
es:Provide call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentatio
n).
Knowledge
- of:Computers and electro
- nicsOral and written communication tools and techni
- quesCustomer support and personal ser
- viceTelecommunications (e.g., microwave, wireless, fiberop
- tic)IT security principles and met
- hodsMotorola MCC 7500 Radio Con
- soleMARCS tower site safety practices (e.g., HVAC, door alarms, e
- tc.)Operating system installation and configuration proced
- uresNetwork standards, protocols, and proced
- uresPlatform u
- sageCapabilities of network equipment including routers, switches, bridges, and related hard
- wareBackup and recovery techni
- quesTechnical writing and documentation pract
ices
Sk
- ills:Reading comprehe
- nsionSpe
- akingService orient
- ationInstall
- ationTroublesho
- otingCritical thi
- nkingSystems evaluation and operational/systems monit
oring
Abili
- ty to:Transport items up to 5
- 0 lbs.Operate help desk software (e.g., ServiceNow, Salesforce, Remedy, Cisco Finesse, Jabber (for call center), IRIS, PowerShell, Genesis, UEM, Grafana, and Microsoft Office 365 applica
- tions)Carry out instructions in written, oral, or pictoria
- l formUnderstand manuals and verbal instructions that are technical in
- natureStay abreast of current technologies in assigned IT
- areasDeal with problems involving several variables in a familiar c
ontext
Skills Re
- quired:Experience in Help Desk Software (e.g., ServiceNow & Remedy, IRIS, PowerShell, Genesis, UEM, Gra fana).+
- 5 YearsCapable of High-Level Documentation and Attention to Detail in Service Now / Ticketing sol ution.+
- 3 YearsService orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monit oring.+
Vacancy posted 4 hours ago
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