Client Care Coordinator

Job Description

Job Description

We are seeking an energetic and experienced client care coordinator for a friendly, busy, and fast-growing, multi-clinician psychotherapy practice. This is the perfect position for a psychology or social work student.

• Checking eligibility and benefits verification for treatments and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
• Maintain and facilitate patient scheduling.
• General office management tasks, including routing of phone calls to clinicians, sorting mail, keeping up office supplies, and equipment
• Other duties deemed necessary by the office manager

Requirements

• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
• Must be available on weeknights and Saturdays.
• Knowledge of insurance guidelines, including HMO/PPO, Medicare, and other payer requirements and systems.
• Effective communication abilities for phone contacts with insurance payers to resolve issues.
• At least 2 years of administrative work experience.
• Proficiency with G-Suite, electronic health record (EHR) systems, and Microsoft Office Suite.
• Eligible to work in the United States.
• At least 2 years of medical billing experience is a plus.
• At least 2 years of patient care experience is a plus.
• A bachelor's degree in any field is preferred.
• Prior experience in a healthcare setting such as mental health, psychotherapy, or medical offices is a plus.
• Experience handling confidential patient information is a plus.
• Bilingual Spanish/English preferred

Benefits

• Competitive hourly rate of 20-23 USD per hour
• 401(k) matching
• Flexible schedule
• Health savings account
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development