Medical Office Coordinator

Job Description

Job Description

Position Summary:
The Medical Office Coordinator oversees the daily administrative operations of a healthcare facility. This role ensures efficient office workflow, supports staff, coordinates patient services, and maintains high standards of organization and patient care.

Key Responsibilities:

• Manage daily front office operations and ensure smooth workflow 
• Supervise and support reception and administrative staff 
• Coordinate patient scheduling and optimize appointment flow 
• Handle patient inquiries, concerns, and service issues professionally 
• Verify insurance, billing processes, and patient accounts 
• Maintain accurate medical records and ensure proper documentation 
• Ensure compliance with healthcare regulations, including HIPAA
• Assist with staff training, scheduling, and performance support 
• Communicate with healthcare providers to ensure efficient patient care 
• Assist providers and patients with billing related documentation and insurance reimbursement processes
• Answer phone calls, take messages, and direct inquiries appropriately 
• Schedule, confirm, and reschedule patient appointments 
• Verify patient information, insurance details, and update records 
• Potentially grow into Office or Assistance Practice Manager 

Qualifications:

• High school diploma or equivalent (required); associate or bachelor’s degree (preferred) 
• Previous experience in a medical office or healthcare administration 
• Experience in a supervisory or leadership role (preferred) 
• Knowledge of medical terminology and office procedures 
• Familiarity with EHR/EMR systems and medical billing 
• Strong leadership, communication, and organizational skills 
• Bilingual preferred