Inside Sales Lead & Customer Success — Growth & Experience

Inside Sales Lead & Customer Success (Supporting Eastern Time Zone) The Inside Sales Lead & Customer Success role sits at the center of our commercial engine — partnering closely with Field Sales and serving as a primary point of contact for our customers. This individual will play a critical role in delivering a seamless, high‑touch customer experience while supporting revenue execution and scalable growth. The role supports Eastern time zones, so the workday begins at 6:00 am Pacific. If you thrive in a fast‑paced environment, enjoy building relationships, and want broad exposure across sales, customer success, and operations — this is a unique opportunity to make an impact. What You’ll Do Drive Inside Sales & Account Performance Partner closely with Field Sales Representatives to support account performance, pipeline progression, and reorder activity Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints) Support program enrollment, sample coordination, and promotional execution Deliver consultative support through strong product and business knowledge Own the Customer Experience Serve as a primary point of contact for inbound customer inquiries (phone, email, web) Manage the full customer lifecycle, including onboarding, account setup, and ongoing support Build strong, long‑term relationships with practices and key stakeholders Communicate proactively on order status, product availability, and account updates Ensure accurate order execution, fulfillment coordination, and issue resolution Document and manage all customer interactions in Salesforce Enable Operational Excellence Partner cross‑functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs Deliver a high‑touch, best‑in‑class customer experience with professionalism and urgency Manage multiple priorities in a fast‑paced environment while meeting service expectations Identify and drive process improvements to enhance efficiency and customer satisfaction What You Bring Required 3–5+ years of experience in customer success, inside sales, or account management (medical device, pharma, or aesthetics experience preferred) Experience in a high‑volume, fast‑paced customer‑facing environment Strong communication, organization, and problem‑solving skills High attention to detail with the ability to manage competing priorities Proficiency in Microsoft Office (Excel, Outlook, Word) Preferred Experience with Salesforce and ERP/order management systems (e.g., SAP) Experience supporting field sales teams in a B2B or healthcare environment Bachelor’s degree or equivalent experience How You Work Customer‑first mindset with strong relationship‑building skills Commercially minded with the ability to support and drive revenue growth Highly organized with strong execution discipline Collaborative, team‑oriented, and cross‑functional in approach Ownership mentality with a high level of accountability Compensation The most likely base pay range for this position is $95,000 to $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include bonuses or sales incentives. Why This Role Matters This role is central to the success of Hugel’s U.S. launch. You will operate at the intersection of sales execution, customer experience, and operations — directly impacting how we serve customers and scale our commercial model. You won’t just support the business — you will help build it. #J-18808-Ljbffr Hugel Aesthetics