Project Manager

Job Description

Job Description

Job Title:  Project Manager

Location: Grand Rapids, MI

Salary : $80-$100,000.00

Position Type: Full time permanent

Industry: Audio Visual

Category: AV Integration

Summary

The A/V Integration Project Manager (PM) drives the successful delivery of complex A/V integration projects, ensuring they are completed on time, within budget, and to the highest standards of quality. This role blends strong technical expertise in professional audio-visual systems with proven project leadership skills. The PM acts as a trusted partner to clients, engineers, and installation teams, ensuring alignment, accountability, and exceptional outcomes.

Key Responsibilities

• Lead all phases of the project lifecycle, from planning through closeout, with accountability for scope, schedule, and budget.
• Partner closely with engineering, programming, procurement, and installation teams to ensure design intent and technical standards are met in the field.
• Develop and manage detailed project plans, schedules, and budgets, adjusting as needed to keep projects on track.
• Establish and communicate clear success criteria, risk mitigation strategies, and contingency plans.
• Maintain strong client communication and serve as the primary point of contact throughout the project, ensuring all interactions reflect professionalism, clarity, and a partner-oriented approach.
• Monitor and proactively improve client satisfaction, supporting Net Promoter Score (NPS) goals through responsiveness, issue resolution, and professionalism.
• Collaborate with Installation Supervisors to align staffing and subcontractor needs; support resource planning by monitoring associate costs and ensuring alignment with project proposals and statements of work.
• Proactively identify and resolve project challenges, with an emphasis on risk management and issue prevention.
• Monitor financial health of each project—track revenue, margins, and variances; escalate potential issues such as cost overruns, claims, or back charges.
• Ensure adherence to change management processes and accurate documentation of scope changes, submittals, and approvals.
• Lead formal project kickoff meetings with sales, engineering, installation partners, finance, and clients to align on scope, schedule, and expectations.
• Ensure comprehensive project closeout—confirm as-built documentation, final deliverables, and lessons-learned reports are complete and archived.
• Motivate and guide project team members and subcontractors to deliver high-quality results and uphold accountability.
• Build and maintain strong business relationships with clients, vendors, partners, and Sales counterparts, enhancing trust and long-term opportunities.
• Work in close partnership with the Sales Team to ensure seamless project handoffs, clear communication, and shared accountability for client satisfaction; foster positive collaboration to minimize friction and strengthen cross-team synergy.
• Participate in project post-mortems and deliver actionable recommendations for continuous improvement.
• Contribute to the evolution of project management best practices, tools, and processes across the Integration team.
• Other duties as assigned.

Required Qualifications

• 4+ years of project management experience in A/V integration or related industries.
• Solid technical expertise in A/V systems, including signal flow, control systems (Crestron/AMX/Biamp/Extron), DSPs, video distribution, audio reinforcement, conferencing platforms, and networking fundamentals.
• Familiarity with AIA project documentation (drawings, submittals, change orders, schedules) is highly valued.
• Proficient in documentation practices using M365 platform; disciplined in maintaining project workbooks, trackers, and change order documentation.
• Proficiency with project management tools (Wrike, or equivalent) and Excel skills desired.
• Understanding of construction methods and materials, including low-voltage systems and jobsite safety practices.
• Demonstrated financial acumen: proven ability to manage budgets, track costs, and drive profitability.
• Proven leadership in managing cross-functional teams and subcontractors, with strong conflict resolution and negotiation skills.
• Excellent organizational, prioritization, and time management skills in fast-paced, high-pressure environments.
• Exceptional written, verbal, and presentation skills; able to influence and build trust with executive-level clients and stakeholders.
• Valid driver's license and acceptable motor vehicle record; ability to travel regularly to job sites as required.
• Adaptable, resourceful, and committed to solving problems while maintaining focus on client satisfaction, with a positive, can-do attitude and a solutions-focused approach.
• AVIXA CTS, or equivalent, certification is highly desirable.
• Proven ability to collaborate effectively with Sales counterparts; understands that positive cross-functional teamwork between Operations and Sales is essential to project and client success.
• Q360 proficiency is highly desirable but not required.
• Passion for technology, continuous learning, and delivering projects that exceed expectations.

Benefits

• Competitive compensation package.
• Comprehensive benefits program.
• Ongoing certification and professional development support.
• Leadership development opportunities.
• Hybrid work environment with a combination of office and remote work arrangements.
• Opportunities to mentor teams, influence best practices, and contribute to organizational growth.
• Collaborative, innovation-focused workplace culture.