Client Support Representative

Job Title

You will serve as the primary contact for our customers and function as the liaison between customers and agencies in overseeing all orders and issues.

You will collaborate with various associates and departments to ensure smooth processing of customer orders and provide solutions with respect to evolving customer needs. You will proactively monitor customers' accounts for potential growth in sales and services.

Key deliverables and responsibility:

• Through exceptional customer service and regular outreach to our customer base, drives growth of contract sales and service jobs for new and existing customers.
• Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points.
• Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions.
• Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics.
• Partner with associates to collaborate internally to deliver exceptional service to our customers.