Technology Management Analyst

About Amplify Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com. The Amplify Business Operations team is seeking an experienced Technology Management Analyst to drive process optimization and system improvement initiatives across core business platforms. This role partners cross-functionally to analyze workflows, troubleshoot and remediate system issues, and translate business needs into scalable technical solutions and prioritized remediation roadmaps. Working closely with IT and business stakeholders, the analyst will define project scope, manage solution backlogs, develop user stories and test scenarios, and support successful implementation through system analysis, user acceptance testing, and stakeholder communication. This role plays a key part in ensuring operational reliability and effective adoption of business systems across the organization. Responsibilities: Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution. Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems. Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems. Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions. Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively. Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality. Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders. Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation. Basic Requirements: Bachelor’s degree or equivalent professional experience. 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills. Demonstrated experience working with ERP systems or Salesforce. Preferred Qualifications: Prior experience working within the education technology sector. Experience leading software development or process improvement projects for cross-functional clients. Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum). Advanced proficiency with NetSuite ERP. Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution. Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email View email address on click.appcast.io. If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.