Receptionist & Customer Service

Job Description

Job Description

Luxury Senior Living Communities

In Coral Gables, Kendall, Homestead & Weston

Is looking for

Front Desk Receptionist

for its

Brand New Palace at Weston

An Independent, Assisted Living & Memory Care Community

16025 Emerald Estates Drive, Weston

The #1 Priority of this position is…

• Answer phones.
• Make the best first impression & provide effective customer service.
• Promote positive public relations with residents, family members and guests.
• Interact with the residents & greet incoming visitors. Direct visitors to proper locations.
• Be attentive to surroundings and help as necessary.
• Provide clerical support for the administrative staff.

Essential Duties & Responsibilities

• Answer phones with proper phone etiquette & direct all calls in a polite & friendly manner to the appropriate person.
• Monitor the doors as to incoming & outgoing persons.
• Maintain lobby area in an orderly manner, free from clutter at all times.
• Report unusual incidents to management.

Qualifications

• Previous experience in work involving public contact such as customer service, is desirable.
• Must have excellent communication skills, both verbal and written in English & Spanish.
• Able to operate a multi-line telephone system.
• Must be computer literate with extensive knowledge of Microsoft programs.
• High school degree or equivalent required. College education preferred.

The Ideal Candidate

• Polite, responsible, outgoing, punctual, always on time, resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends, holidays & in emergencies.
• Must be able to work under pressure and multi-task.
• Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Must enjoy teamwork.

#ZR

Company Description

Since 1980, The Palace Group has set the standard for Senior Living...
Welcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.

We founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.

Even with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.

Helen & Jacob Shaham
Founders & Owners

Company Description

Since 1980, The Palace Group has set the standard for Senior Living...\r\nWelcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.\r\n\r\nWe founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.\r\n\r\nEven with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.\r\n\r\nHelen & Jacob Shaham\r\nFounders & Owners