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Veterinary Client Service Representative - Lead

$25 per hour

Thrive Pet Healthcare

About the Role Falls Road Veterinary Hospital is hiring a full-time Lead Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community in Potomac, MD. Responsibilities Front-desk point person and subject‑matter expert Perform full scope of CSR responsibilities Support daily client service operations Assist with workflow and problem‑solving during the shift Provide guidance to team members as needed Collaborate with hospital leadership to ensure consistent standards, communication, and client experience Qualifications & Experience Demonstrated leadership presence in a client‑facing or service environment Experience in a veterinary setting strongly preferred Positive work attitude High School Diploma or equivalent Excellent leadership, communication and organization skills Growth & Development Access to comprehensive learning and skillset programs, including a free library of continuing education courses (ThriveU), live virtual workshops, and a program designed to teach fundamentals of running a pet hospital. Benefits Competitive pay 401(k) with employer match Mental health resources, including therapy via Lyra Health Paid parental leave Purr‑ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Compensation Starting range of $25/hour, negotiable based on experience and credentials. Compensation considers skills, qualifications, experience, and location. About Thrive Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. It operates 360+ hospitals across the U.S. and provides tools and technology for veterinary teams. #J-18808-Ljbffr Thrive Pet Healthcare

Vacancy posted 3 days ago
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