Senior Customer Marketing Manager

Role Description

Iron Mountain is seeking a strategic and highly motivated Senior Customer Marketing Manager to join our Global Marketing and Advocacy team. As our Senior Customer Marketing Manager, you will be the architect of three critical pillars:

• The Customer Win Database
• The Customer Referral Engine
• The Global Story Program

Your goal is to move beyond the occasional "quote" and build a systematic pipeline that allows Sales to find the right reference in seconds and Marketing to deploy high-impact stories across the globe.

What You’ll Do:

• Architect the "Win Room" Customer Database:
  • Design and maintain a centralized, searchable database of "Why We Won" insights, categorizing victories by solution and digital transformation outcomes to provide Sales with real-time "Win Flashes".
• Build the Customer Referral and Advocacy Engine:
  • Collaborate with top-tier clients to launch a formal referral program that incentivizes customer-to-customer introductions while maintaining a high-fidelity Reference Bureau to ensure advocates remain engaged.
• Lead the Global Story Program for Content Standards:
  • Ensure all multimedia storytelling—including video testimonials and technical webinars—meets organizational standards for a "tech-first" narrative, shifting focus from storage efficiency to digital velocity.

Qualifications

• 7+ years of experience in Customer Marketing, Advocacy, or Sales Enablement within the Business-to-Business (B2B) Software as a Service (SaaS) or Data Center space.
• Strong knowledge of structured data management, possessing a "Librarian mindset" to transform disorganized information into a searchable database usable by global teams at any time.
• Proven ability in high-level storytelling and executive engagement, with a "Journalist heart" capable of interviewing Chief-level (C-level) executives to extract meaningful value propositions.
• Expertise in modern marketing technology, including professional proficiency in Salesforce, advocacy platforms, and the application of Generative Artificial Intelligence (GenAI) to accelerate content production.

Benefits

• Location: Fully Remote.
• Immediate Security: Comprehensive health, wellness, and retirement plans with extensive benefits starting on Day 1.
• True Work-Life Balance: Unlimited Paid Time Off plan and flexible schedules to support your personal and professional well-being.
• Professional Advancement: Opportunities for continuous learning and professional growth within a global industry leader.