Vice President, Revenue Operations

Role Description

As the Vice President, Revenue Operations, you will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships.

You will own the strategy, processes, systems, and insights that drive how we go to market, win and grow complex customer relationships, support our partner and network ecosystem, and enable data-driven decision making across the business. Customer Success Operations is fully in scope, ensuring a seamless customer lifecycle from acquisition through expansion and retention.

You are a strategic business leader who combines analytical rigor with commercial acumen to translate company objectives into scalable operating models. You continually identify opportunities to improve how we work by leveraging technology, automation, and AI to create competitive advantage, increase organizational effectiveness, and maximize business performance. You inspire confidence across the organization, challenge conventional thinking, and focus relentlessly on measurable impact and execution.

What You'll Do

• Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making.
• Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives.
• Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution.
• Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value.
• Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle.
• Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization.
• Design and operationalize partner and ecosystem programs by building scalable processes, performance metrics, and operational support for strategic partnerships, co-sell initiatives, and network growth.
• Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance.
• Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence.

Qualifications

• 10+ years of Revenue Operations leadership experience (Sales and Customer Success) at a high growth B2B SaaS company. Strategy consulting experience is a plus.
• Demonstrated experience serving as a strategic partner to executive leadership, influencing organizational direction and business outcomes.
• Proven ability to lead cross-functional transformation initiatives across multiple business functions beyond Sales and Customer Success.
• Strong business acumen with experience in annual planning, growth strategy, organizational design, and executive decision support.
• Deep experience implementing sales technology and methodologies.
• Extensive experience rolling out programs and processes across a large number of people.
• Experience within the Healthcare and/or Government market.

Benefits

• Medical, Dental, and Vision insurance, including unlimited virtual mental health and acute medical visits.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription.
• Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays.
• Paid Parental Leave, including adoptive parents.
• Employee Resource Groups to connect and engage with colleagues, like Military Veterans.
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) with Employer Match, immediate vesting, and financial wellness resources.
• Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents.
• Disability Coverage and Accident Insurance.
• Pet Insurance.
• All necessary equipment to perform your duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies.

Environmental Job Requirements and Working Conditions

• This position is remote, U.S. based.
• This position may require 15% travel.
• The target pay range for this role is: $200,000-225,000, dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification.