Operations Coordinator

Dietl Operations Coordinator

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.

The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-It Cargo, Rock-It Sports, Rock-It Productions, Rock-It Experiential, Dietl, CARS, Dynamic International and more. Rock-It's premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer's most prized events and possessions.

At our company, we believe that our people are our greatest asset. As the DIETL Operations Coordinator you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

DIETL by Rock-It supports a worldwide network of collectors, auction houses, galleries, and museums with specialized freight forwarding, customs brokerage, and secure climate-controlled storage.

Location: New York City, NY

Work Schedule: Schedule varies based on workload and may require after-hours and weekend availability.

Key Responsibilities:

• Complete TSA training and maintain required certifications and compliance standards.
• Coordinate with clients, vendors, carriers, agents, and internal teams to manage transportation logistics, schedules, budgets, and project requirements.
• Prepare project estimates, budgets, invoices, and shipping documentation, including air waybills, packing lists, delivery orders, and customs-related paperwork.
• Research and develop transportation plans, routing options, shipping schedules, and project timelines to ensure successful execution.
• Advise clients on appropriate packing, handling, and transportation solutions for fine art and other specialized shipments.
• Arrange domestic and international freight bookings with airlines, ocean carriers, and other transportation providers.
• Support import and export operations, including customs clearance requirements and regulatory compliance.
• Obtain and prepare documentation required for U.S. Customs entries and other government agencies, including TSA, USDA, OFAC, and U.S. Fish and Wildlife Service regulations.
• Provide on-site shipment support, live documentation, and courier assistance as required, including at airport cargo facilities.

Qualifications:

• Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
• Interest in logistics, transportation, supply chain management, freight forwarding, fine art handling, or international trade.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, vendors, carriers, and internal teams.
• Detail-oriented with the ability to prepare, review, and maintain accurate documentation and records.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Ability to learn transportation regulations, import/export procedures, TSA requirements, and other industry compliance standards.
• Self-motivated team player with strong problem-solving skills and a willingness to take initiative and learn new processes.

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.