Resident Service Coordinator

Description

Position: Service Coordinator

Purpose:

To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs. Property: 6566 Rosemeadows Dr Reynoldsburg, OH 43068

Hours per week: 30 Hours

Qualifications:

• Associate’s degree or higher in human services or related field; Bachelor’s degree preferred. • A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities, or related populations.

General Duties:

A. Service Development, Linkage, and Coordination • Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities. • Conducts assessments to determine individual and group-level resident goals, interests, and needs. • Creates a network, and directory, of local social service agencies to facilitate residents’ access to resources, programs, and services. • Maintains confidentiality with respect to information shared by residents and services provided to residents. Professionalism is essential in this position.

B. Community Building

• Works with residents to develop a sense of fellowship and community using organization and facilitation skills. This may involve the development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc. • Assists residents in securing and/or creating social, community-oriented programming opportunities, which meet the recreational, health, educational and spiritual needs of the housing community.

C. Outreach and Advocacy

• Raises awareness among local service providers of the needs of residents of the housing community and promotes partnerships that helps residents gain access to needed services.
• Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home. • Provides follow-up to referrals to ensure appropriate service delivery. • Helps residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service. • Helps market the housing property through networking contacts in the community.

D. Record Keeping and Other Considerations

• Keeps appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents’ progress. • Completes reports regarding services provided, resident outcomes, and resident satisfaction, as required. • Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc. • Assumes additional responsibilities as requested.

SkillsandExperience

• Knowledge of community support services available to residents of family and/or senior housingdevelopmentsaswellastheeligibilityrequirementsforaccessingthoseservices. • Experience working with older persons and/or families in a direct service capacity, especiallyintheareasofadvocacy,self-sufficiency,servicenegotiation andcommunitybuilding. • ExperienceusingMicrosoftOfficesuite(Word,Outlook,Excel,etc.),datamanagement tools (i.e., databases), and the internet. • Abilitytoestablishtrustingrelationshipswithresidents;individually,andasagroup. • Abilitytolistentoandassistresidentsindefiningtheirproblems;tohelpidentifypossible solutions and resources. • Abilitytoseekinputfromresidents,toresearchpossibleservicevendors,toevaluate services delivered and make adjustments, if needed. • Abilitytocounseloradvocateinnon-judgmentalwaystoempowerresidentstomake personal decisions and enhance their self-esteem and independence. • Ability to develop community-oriented activities that build bridges between people, promoteactiveinterestinthelifeoftheproperty,andgenerateresident self-sufficiency. • Abilitytoeffectivelyplan,organize,develop,implementandinterpretprograms,goals, objectives, policies and procedures.