IT Support Specialist/End User Support

Job Description

Job Description

Salary:

Ireland Home Based Services is looking for the right candidate to add to our IT Department. The IT Support Specialist/End User Support will be responsible for providing first-line technical support to organizational staff and managing the lifecycle of user devices. This role ensures employees have reliable access to the tools and technology needed to perform their jobs effectively. This position reports to theSystems Administrator and works closely with the IT team to support day-to-day operations.

Key Responsibilities

End User Support

• Provide first-level technical support via ticketing system, phone, and in person
• Troubleshoot issues related to:
  • Windows desktops and laptops
  • iPhones and iPads
  • Microsoft 365 applications (Outlook, Teams, etc.)
  • Basic network/connectivity issues
• Escalate unresolved issues to Systems Administrator

Device Management

• Prepare and deploy new devices (computers, iPhones, iPads)
• Configure devices for staff use (accounts, applications, profiles)
• Manage mobile device enrollment through MDM
• Assist with lost, damaged, or replaced devices
• Maintain accurate inventory records

User Account & Access Support

• Assist with onboarding and offboarding processes
• Create and manage user accounts under supervision
• Reset passwords and assist with login/MFA issues

Operational Support

• Assist with office technology needs (printers, WiFi, peripherals)
• Support remote staff with connectivity and device issues
• Document common issues and resolutions

Required Skills & Qualifications

Education / Experience

• Associates or bachelors degree in IT-related field preferred
  or
• Equivalent work experience in IT support or help desk role

Technical Skills

• Basic understanding of:
  • Windows operating systems
  • Mobile devices (iOS/iPadOS)
  • Microsoft 365
• Familiarity with ticketing systems and device setup

Soft Skills

• Strong communication and customer service skills
• Ability to work with non-technical users
• Organized and detail-oriented
• Ability to prioritize and manage multiple tasks

Preferred Qualifications

• Experience with Mobile Device Management (MDM)
• Experience supporting remote users
• Basic knowledge of networking concepts (Wi-Fi, VPN)

Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• Accident Insurance
• Hospital Indemnity
• 401k
• Paid Time Off after 90 days
• Paid Holidays
• Paid Bereavement Leave
  
• Short Term Leave of Absence
  
• Employee Assistance Program

If you are currently in the field of IT Support, Help Desk, Technical Support, End User Support, Desktop Support, Tier 1 Support, Tier 2 Support, Troubleshooting, Ticketing Systems, Service Desk, Incident Management, Microsoft 365, Office 365, Active Directory, User Account Management, Windows 10, Windows 11, iOS, iPadOS, Mobile Device Management (MDM), Apple Business Manager, Device Management, Asset Management, Hardware Troubleshooting, Networking, VPN Support, Wi-Fi Troubleshooting, Remote Support, Remote Desktop, Customer Service, Communication Skills, Problem Solving, apply today!

EOE M/W/Vets/Disabled