Vice President, Chief of Staff

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Chief of Staff to serve as Zayo's CEO’s right hand, enabling focus, leverage, and effectiveness across the enterprise. Our Chief of Staff drives CEO operating mechanisms, strengthens ELT cohesion and accountability, brings strong financial judgment to enterprise decision-making, and anticipates risks and opportunities. Our Chief of Staff ensures the CEO’s leadership philosophy and Zayo’s culture are translated into consistent execution across the organization, resulting in faster decisions, stronger alignment, and improved enterprise outcomes.

This is a high-impact leadership position, not an administrative role. It is designed for a proven, high-potential executive with strong business judgment, credibility with senior leaders, and the ability to operate seamlessly across strategy, execution, and influence.

Core Responsibility Buckets:

CEO Operating Mechanisms & Cadence

• Own and continuously improve the operating rhythm that enables effective leadership and execution.

• Design, run, and evolve CEO operating mechanisms (ELT, SLT, Board, enterprise forums)

• Ensure agendas, pre-reads, decisions, and follow-through are disciplined and outcome-oriented

• Own prioritization and decision frameworks across CEO forums

• Drive clarity on priorities, sequencing, ownership, and accountability

• Act as connective tissue between CEO priorities and enterprise execution

• Own design and visibility of CEO operating calendar (MS365)

• Build an integrated, forward-looking enterprise cadence (vs. manual processes)

CEO & ELT Scorecards

• Own structure, quality, and execution of CEO and ELT performance scorecards.

• Draft and maintain CEO scorecard tied to enterprise priorities

• Ensure alignment of ELT scorecards to company objectives

• Define KPIs, targets, and dashboards

• Drive monthly/quarterly performance tracking and reviews

• Identify performance gaps and ensure follow-through on corrective actions

Key areas include:

• Growth (bookings, installs, churn)

• Service excellence (MTTR, OTP, NPS)

• Operational efficiency (cost, automation, AI)

• Financial performance (MRR, EBITDA, capital)

• Value creation (M&A, integration)

• Talent and culture

CEO Stewardship & Right-Hand Support

Serve as a trusted advisor helping the CEO focus on what matters most.

• Anticipate CEO needs, risks, and decision points

• Pressure-test thinking, surface blind spots, provide candid counsel

• Support preparation for ELT, Board, investor, and external engagements

• Protect CEO time by filtering noise and elevating critical inputs

• Operate with discretion and strong judgment

ELT Effectiveness, Alignment & Accountability

Strengthen ELT as a cohesive governing body.

• Drive alignment, clarity of roles, and shared accountability

• Ensure decisions translate into execution with clear owners

• Surface and resolve breakdowns in ownership or collaboration

• Reinforce leadership norms and decision quality

SLT Leadership & Enterprise Translation

Extend CEO intent across the next leadership layer.

• Represent CEO in SLT forums as needed

• Translate strategy into actionable priorities

• Ensure consistent messaging and interpretation across the organization

• Support leadership development and alignment

Enterprise Signal, Risk & External Perspective

Help the CEO see around corners and make better trade-offs.

• Monitor enterprise risks, execution gaps, and talent implications

• Bring external market, industry, and peer insights

• Advise on sequencing of initiatives based on readiness

• Connect decisions to financial outcomes, capital allocation, and value creation

Business Outcomes Focus

Anchor leadership mechanisms and decisions to measurable outcomes.

• Drive focus on profitable growth, operational efficiency, and value creation

• Ensure enterprise decisions reflect trade-offs across growth, cost, and capital

• Reinforce performance accountability across leadership forums

Skills, Knowledge, Experience & Education:

Skills

• Exceptional judgment and ability to synthesize complexity into clear action

• Strong financial acumen with the ability to interpret financial results, understand value drivers,

• and connect enterprise decisions to financial outcomes

• Strong executive presence and credibility with senior leaders

• Highly organized, disciplined, and detail-oriented without losing the big picture

• Outstanding written and verbal communication skills

• Strong collaborator who builds trust quickly across functions

• Ability to operate with discretion and handle highly sensitive information

Knowledge

• Deep understanding of enterprise operations and leadership dynamics

• Strong grasp of operating mechanisms, governance, and executive cadence

• Solid understanding of the telecommunications industry and competitive landscape

Experience

• Prior experience operating at the ELT or near-ELT level

• Demonstrated success driving cross-enterprise initiatives or operating rhythms

• Experience working directly with or supporting C-suite leaders

• Telecommunications or similarly complex, asset-intensive, regulated industry experience strongly preferred

Education

• Bachelor’s degree required

• MBA or equivalent advanced degree preferred

Temperament & Profile

This role is best suited for a high-potential leader with:

• High energy, strong work ethic, and intellectual curiosity

• Comfort operating in ambiguity and navigating complex dynamics

• Confidence to challenge respectfully and influence without authority

• Willingness to hold peers accountable and drive resolution when alignment breaks down

• Outgoing, highly collaborative style with strong relationship-building capability

• Desire for a developmental assignment that accelerates readiness for future enterprise leadership roles

Role Notes

• VP-level role with significant visibility and enterprise influence

• Intended as a 2–3 year developmental assignment then placed in the business, not a permanent

• position

• Designed as a proving ground for future senior executive roles

• Exposure to Board, investor, and enterprise decision-making unmatched by most VP roles

Estimated Base Salary Range: $250,000 - $280,000 USD/Annually

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.