Tier 2 Desktop Support Specialist
Full-time
SMART TECH SKILLS LLC
Job Description
Job Description
Requirements
- 3 or more years of experience in Tier 2 desktop support, hardware deployment, and operating system troubleshooting.
- Proficiency in Microsoft SCCM (MECM) and Intune for device health, software deployment, and compliance.
- Experience with configuring, repairing, and troubleshooting Windows workstations, laptops, docking stations, and Mac hardware.
- Experience in installing, configuring, and supporting network multifunction printers, scanners, and peripherals.
- Experience with IT service management ticketing systems such as Remedy for incident tracking.
- Experience in enterprise LAN/WAN network troubleshooting, TCP/IP protocols, Active Directory, and Remote Desktop (RDP).
- Excellent verbal and written communication skills.
Responsibilities
- Deliver hands-on Tier 2 technical support for workstations, laptops, operating systems, and network peripherals.
- Remediate broken SCCM client agents and deploy software patches to maintain endpoint compliance.
- Install, configure, and troubleshoot multifunction printers, scanners, and docking station connectivity.
- Manage incident queues, update ticket progress, and document resolutions in Remedy.
- Execute hardware assemblies, diagnostic testing, and system imaging across enterprise networked environments.
- Collaborate with Active Directory, Network, and Information Security teams to resolve complex technical escalations.
- Author technical documentation, standard operating procedures, and hardware troubleshooting guides.
Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.
The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.
Company Description
Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.
Vacancy posted 16 hours ago
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