Client Services Coordinator

Job Description

Job Description

Pregnancy Care Center's (PCC) mission is to save lives and strengthen families. PCC exists to offer hope and help to those facing unplanned pregnancy, many of whom are at-risk youth. PCC's vision is to foster an environment where everyone can reach his or her full potential. In accordance with the Statement of Faith the Pregnancy Care Center is a Christian life-affirming nonprofit. As such, faith in Jesus Christ is essential to the mission and vision of PCC.

ARE YOU READY TO MAKE A DIFFERENCE?

The Client Services Coordinator provides general administrative support to the Pregnancy Care Center (PCC) team and acts as a liaison between clients and staff members. The position carries a wide range of duties, including but not limited to answering and directing phone calls, scheduling client appointments, maintaining client files, and assisting with other front office operations. The Client Services Coordinator is often the first point of contact with clients and guests and plays a crucial role in creating a positive first impression of the organization.

We are seeking an individual to join our team that has exceptional customer service skills and is very detail-oriented and organized. Our ideal candidate is passionate about PCC's mission, acts professionally, operates efficiently, and is very self-motivated. If you have a passion to help others, come grow with Pregnancy Care Center!

WHY JOIN OUR TEAM?

• Team-centric work environment
• Medical insurance stipend
• Vision and Dental benefits
• Generous paid time off
• Advancement opportunities

POSITION REQUIREMENTS

• A college degree is preferred but not required.
• A minimum of two (2) years of experience in client services is preferred.
• Proficiency in Microsoft Windows and Office is required.

KEY RESPONSIBILITIES

• Interact with clients in crisis and with community partners.
• Greet clients and guests while ensuring a professional and confidential environment.
• Act as a liaison to address client needs in a timely manner.
• Answer and direct all incoming phone calls.
• Schedule client appointments.
• Maintain client files, including data entry, opening, and closing of files.
• Perform day-to-day administrative tasks as they arise.