Guest Experience Specialist

COMPANY BENEFITS

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

Shifts: The activity schedule can vary depending on the season. 10am-6:30pm, 12pm-8:30PM, and 2PM-11PM Weekends and holidays are a must!

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for the successful execution of activities and events by consistently monitoring resort activity programs, special events, and entertainment. Provides activity updates to all resort staff and all related employees and/or 3rd party vendors. This individual will assist with internal and external communication to drive marketing value to all resort sales and marketing channels.

ESSENTIAL DUTIES AND TASKS

• Actively communicates activities and events to all Owners and Guests.
• Ensures excellent customer service across all our activities and functions.
• Monitors all activities to ensure the safety and security of all Owners and Guests.
• Assists in the planning and execution of resort activities and events such as s'mores, arts & crafts, pool trivia, etc.
• The computer is used to prepare communications/flyers to be used throughout the resort.
• Must be comfortable with getting in the water for any water-related activities and events.
• Will be conducting sight tours with owners and guests.

QUALIFICATIONS

• High School diploma or GED
• Proven participation in clubs, sports, volunteerism, or extra-curricular activities is strongly desired
• Demonstrated experience interacting with children and families
• Experience in a theme park, park, recreation, hospitality, or resort environment is desired
• Effectively communicate in English – bilingual is a plus
• Must be able and willing to swim and participate in water sports and water activities
• Participates in proactive team efforts to achieve departmental and company goals
• Computer knowledge - MS Office Suite
• Must be able to work weekends and holidays

Preferred but Not Required:
Candidates who are at least 21 years of age and possess a valid driver’s license with a minimum of three (3) years of driving experience to operate a 15-passenger van for site tours are strongly encouraged to apply.

CERTIFICATES, LICENSES, REGISTRATIONS

• Familiarity with water safety and CPR certification is strongly desired
• First Aid Certification is strongly desired
• Valid driver’s license

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Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.