Dental Hygiene Clinic Receptionist

Join Ivy Tech Community College

By joining Ivy Tech Community College, you will be part of a dynamic and mission-driven team that supports both community healthcare and student education. Your work directly contributes to student success and public service through high-quality dental hygiene care.

Work Environment:

• Located in an educational dental clinic environment serving community patients.
• Involves interaction with students in training, faculty instructors, and members of the public.
• May require occasional lifting or stocking of supplies.

Job Overview

The Dental Hygiene Clinic at Ivy Tech Community College is seeking a reliable and organized Receptionist to support the operation of our student-led dental hygiene clinic. This role serves as the first point of contact for patients and plays a key role in maintaining efficient clinic operations. The ideal candidate will be comfortable working in an educational environment, collaborating with faculty, students, and community members, while supporting compliance with infection prevention and public health standards.

Key Responsibilities

Administrative & Front Desk Duties:

• Welcome patients, visitors, and students in a courteous and professional manner.
• Manage clinic appointment scheduling, confirmations, cancellations, and waitlists using electronic systems.
• Maintain and update patient files in compliance with privacy regulations (e.g., PHIPA, HIPAA).
• Respond to inquiries in person, by phone, and via email, providing information about clinic services and policies.
• Assist with check-in/check-out procedures, patient forms, and fee collection (following procedure for handling end-of-day reports and submission to bursar).

Clinic Operations Support:

• Order and track dental and office supplies in coordination with the clinic coordinator and instructional staff.
• Organize, stock, and maintain supplies in designated storage and treatment areas.
• Assist in daily upkeep of reception and common areas to ensure a clean, safe, and professional environment.

Compliance & Infection Prevention:

• Monitor and document infection prevention protocols using GreenLight Dental Compliance Center.
• Collaborate with faculty and students to ensure protocols are followed in line with public health guidelines and program standards.
• Support clinic readiness for audits or inspections by maintaining accurate compliance records.

Compensation

$19/hr

Educational Environment Collaboration

Communicate effectively with dental hygiene students and faculty to support smooth clinic operations. Contribute to a supportive learning environment that emphasizes professionalism and patient-centered care.

Qualifications

Previous administrative experience in a healthcare, dental, or educational setting preferred. Experience with clinic scheduling software and compliance tracking tools; GreenLight Dental and Eaglesoft experience is a plus. Strong interpersonal, communication, and organizational skills. Proficiency in Microsoft Office Suite (Excel, Word, Teams) and general office technology (Outlook, MyIvy, Workday). Ability to work collaboratively with students, faculty, and patients in a diverse, inclusive setting. Familiarity with infection prevention protocols and public health guidelines.

Health & Wellness Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings.

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.