Administrative Associate

Position Summary

Advanced Roofing is seeking a highly organized, customer-focused Administrative Associate to serve as the first point of contact for visitors, callers, employees, vendors, and candidates. This role is responsible for managing front desk operations, ensuring a professional office environment, providing exceptional customer service, and supporting administrative processes that keep the office running efficiently.

The ideal candidate thrives in a fast-paced environment, can prioritize multiple responsibilities simultaneously, communicates professionally, and takes ownership of day-to-day office operations. This position plays a critical role in creating positive first impressions while supporting both employees and customers.

COMPANY SUMMARY

Advanced Roofing, Inc established in 1983, is the largest commercial roofer and specialty contractor in Florida and the 10th largest in the country. The business has consistently experienced year-over-year growth, driven by its reputation for top-quality work with exceptional and professional customer service. Our leadership is built on the foundation of honesty, integrity, and dedication. We strive to identify talented employees who share the same values and are committed to continuous growth.

Why Advanced Roofing?

COMPANY CULTURE

We're building owners, not just roofs! With a growing presence across multiple markets, Advanced Roofing continues to promote the core values that shaped the foundation of our family business 40+ years ago. Today, as an employee-owned company, we believe our people are our greatest asset and the cornerstone of our success. Each of us brings a unique passion for what we do, and together, everyone achieves more.

Our leadership is built on honesty, integrity, and dedication-and now, ownership. Starting January, 2026, Advanced Roofing became an Employee-Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you're not just an employee, you're a co-owner in a company that's built to last.

Why Choose Us?

• Zero cost, all upside - The company funds everything.
• Real wealth-building - Potential to grow hundreds of thousands in retirement equity.
• Same great pay & benefits - Plus an ownership stake in the future.
• Financial stability you can count on - 40+ years strong and now employee-owned, ensuring independence and long-term success.
• Leadership you trust - Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward.
• A voice that matters - Every decision impacts what you own.
• Room for growth - Opportunities to advance within your department and location.
• Comprehensive benefits - Health, dental, vision, 401(k) with matching, paid time off, and more.
• Our A Players Know A Players - Refer a friend and earn up to $2,000!
• We are a pet friendly environment

Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors. That's why we invest in supporting the causes that better the communities in which we live and work. What makes us Advanced? Each of our associates travels a unique path, yet our personal and professional values align to make our business thrive. Performance drives our company through the lens of service, integrity, and shared ownership.

Key Responsibilities

• Serve as the first point of contact for visitors, employees, customers, vendors, and candidates, delivering exceptional customer service and creating a professional first impression.
• Manage front desk operations, including phones, inquiries, visitor assistance, and office communications.
• Support daily administrative functions such as mail distribution, document management, data entry, and travel coordination.
• Help maintain an organized, efficient, and well-stocked office environment by coordinating supplies, deliveries, and facility-related needs.
• Assist with employee onboarding logistics, workplace programs, and other initiatives that contribute to a positive employee experience.
• Partner with the Office Manager on company events, employee engagement activities, and special projects that support business operations.
• Proactively identify opportunities to improve processes and provide administrative support across multiple departments as needed.

Skills, Experience, and Knowledge Required

Education

• High School Diploma or GED Required

Experience

• 1 year of customer service, administrative, receptionist, or office support experience
• Experience in the construction, service, or trade-related industries preferred

Skills & Requirements

• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organization skills and attention to detail.
• Ability to manage multiple priorities independently, interruptions, and deadlines in a fast-paced environment.
• Strong sense of ownership, accountability, and reliability.
• Positive, professional, and team-oriented attitude.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel)
• Bilingual in English and Spanish preferred
• Experience managing multi-line phone systems preferred
• Experience with purchasing, inventory management, or general office administration preferred
• Experience supporting company events, employee engagement initiatives, or workplace programs preferred
• Minimum 18 years of age
• Successful Pre-Employment Drug
• Successful Background Check

Working Conditions | Environment | Special Requirements

• Full time onsite
  • Monday through Friday from 8:00am to 5:00pm
• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
• The company is a "pet friendly" environment.

General Commitment for All Employees

• Commitment to Company values and complies with Company norms, policies, directives, and procedures.
• Follows all safety procedures and protocols.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
• We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CC-C024413 EOE DFWP