Executive Housekeeper - InterContinental Indianapolis

Executive Housekeeper

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

The Director of Housekeeping will oversee all of the housekeeping and public space cleaning operations in the hotel.

A little taste of your day-to-day:

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Maintain and order supplies and equipment while minimizing waste and maintaining "green" initiatives (example: container recycling, and cleaning agents).
• Reunite items with owners - and log any lost and found property.
• Perform other duties as assigned. May also serve as manager on duty.
• Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies.
• Carry out the special requests from guests, VIPs, repeat visitors and club members.

Qualifications and Expectations:

• 4+ years in housekeeping/laundry experience
• High School Diploma / secondary education / equivalent, some college preferred
• Strong organizational and communication skills
• Commitment to excellence and guest satisfaction
• Experience with safety regulations, staff scheduling, and leadership

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

The salary range for this role is $70,000 to $85,000. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

About the Team

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Job Info

• Job Identification 164009
• Job Category Hotel-Housekeeping
• Job Schedule Full time
• Locations 17 W Market St, Indianapolis, IN, 46204, US