Account Manager

About usWe're solving AI's hardest problem: alignment.Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ of the world's leading AI teams, including Woven by Toyota, Hitachi, Skydio, AbbVie and Dyna, Walden and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.We're a team of founders, scientists, quants, researchers, and former Olympians, who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from legendary technology investors, early backers of companies like Databricks, ElevenLabs and Vercel, and we’re growing at an extraordinary pace.We're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.The roleAs an Account Manager at Encord, you won't just own a book of business — you'll help define what post-sales excellence looks like on the East Coast.You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure — from the ground up.What you'll doOwn and grow a portfolio of North American customer accounts with a focus on expansion and long-term valueBuild trusted relationships with ML, data, engineering, operations, and executive stakeholdersUnderstand customers' technical roadmaps to proactively identify expansion opportunitiesDrive upsells, cross-sells, and multi-team rollouts across existing accountsPartner with Customer Success, Product, and Engineering to deliver customer outcomesCommunicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmapLead account planning, run QBRs, and develop growth strategies for your accountsMaintain accurate pipeline and revenue forecasting in HubSpotHelp build the post-sales and expansion playbook for North America in a fast-growing GTM organisationWho we're looking forExcited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motionAbility to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)Strong relationship builder with a genuine interest in solving customer problemsComfortable in a fast-moving, high-growth start-up environmentExperience with HubSpot, Salesforce, or similar CRM toolsCurious, driven, and excited by the potential of AI and data infrastructureExperience requirements2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technologyProven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targetsExperience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisationsConfidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomesFamiliarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or SalesforceExperience working in a high-growth start-up or scale-up environment preferredExposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantageWhy EncordCompetitive salary, commission, and meaningful equity in a high-growth startupClear, accelerated growth opportunities as the company scales rapidlyStrong in-person culture: 4 days/weekDaily team lunches & dinnersFlexible PTO to fully recharge18 paid vacation days in the U.S. plus federal holidaysAnnual learning & development budgetComprehensive health, dental, and vision coverageFrequent travel opportunities across the U.S., London, and EuropeBi-annual company offsites & monthly socialsOperating principlesHigh agencyYou see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks.Build with care & urgencyWe bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here.Self-aware & hungryWe stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long.Invent in real timeWe move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.LocationLondon; New York; San FranciscoEmployment TypeFull timeLocation TypeOn-siteDepartmentGTMSales