Senior Specialist, Research Information

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. Responsible for the identification, development, implementation, and evaluation of information research services, projects and products that meet member and customer needs and support the American Hospital Association (AHA) vision, mission, and objectives. Provide information and access to information for AHA members, partners, staff, and others, using diverse resources. Essential Functions Apply high-level, complex, specialized data and information retrieval skills to analyze and respond to member, staff and nonmember needs for information on diverse topics of varying complexity. Draw on in-depth knowledge of the AHA and health care field, and of print, electronic, and organizational resources to identify, analyze, synthesize, and communicate data and information. Lead in planning, developing, implementing, and evaluating AHA Resource Center (RC) activities, service lines, and products, including research, data products, document delivery, current awareness, acquisitions, new resource assessments, database testing, copyright, archival preservation and RC special collections (eg. AHA archives; Oral Histories, etc). Develop, implement, and maintain Internet, Intranet, and other electronic information initiatives, including content and taxonomy for aha.org. Train and supervise RC personnel in areas of core responsibility, ensuring staff acquire and demonstrate requisite service, knowledge, and technical skills. Implement quality and service improvement initiatives as needed. Contribute to the collective knowledge sharing of RC best practices; establish key SOPS and assist with innovation of RC operations as appropriate. Apply high-level communication and presentation skills to develop appropriate communications with internal and external audiences, using innovative print, verbal, visual, and electronic techniques for marketing and promotion activities and user training. Work independently and as a team member to contribute to other activities, projects and initiatives as needed to support programs, products and fiscal objectives of AHA, Data Strategy and the RC strategic mission and goals. Stay current on key organizational goals, strategies and operational processes. Participate in internal training/education activities and external training/education opportunities. Lead or serve on teams and engage in collaborative activities; represent the Resource Center and AHA to internal and external audiences and interact with persons at all levels. Perform other duties as assigned. Minimum Qualifications Education Master's Degree Information/Library Sciences or related field Required Work Experience 5+ years Experience in a research role within a library, information services or research services organization Required Knowledge, Skills and Abilities Advanced knowledge of health care field and key/core health care information resources - Required In-depth knowledge of key library operations such as document delivery, copyright, permissions and other functions - Required Knowledge of library marketing and effective communication/promotion techniques - Required Advanced computer and Microsoft Office (Word, Excel, Outlook, PowerPoint) skills - Required Advanced literature searching and internet research skills - Required Advanced experience creating reports for customers and senior leaders - Required Data analytics experience - Required Experience with interactive data visualization software, such as Tableau, - Preferred Proven ability to interact effectively with internal and external contacts at all levels, and exhibiting sincerity, confidence, diplomacy, maturity and professionalism - Required Ability to appropriately balance and prioritize multiple activities and projects, meet time frames as defined and deliver desired outcomes - Required Ability to anticipate problems and develop solutions; plan organize, coordinate and direct work processes independently - Required Ability to take initiative; possess commitment and willingness to extend to get the job done - Required Proven ability establishing positive working relationships with co-workers and works cooperatively with peers and leadership - Required Ability to be positive, innovative, resourceful, flexible in responding to changing demands and priorities in a fast-paced, dynamic and challenging environment - Required Ability to help AHA members move toward the AHA vision of creating a society of healthy communities - Required Ability to rapidly assimilate, analyze, synthesize, and communicate data and information on a broad range of topics related to health services administration - Required Salary Information Salary Information: Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Salary Range - Minimum: 79000 Salary Range - Midpoint: 99000 Salary Range - Maximum: 119000 Benefits We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more! Equal Opportunity and Diversity The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information. The AHA participates in the E-Verify Program. #LI-Hybrid At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws. #J-18808-Ljbffr American Hospital Association