Bilingual (Spanish) Customer Service Representative

Bilingual (Spanish) Customer Service RepresentativeJob Category: Contact CenterRequisition Number: BILIN001397Location: West Des Moines, IA 50266, USAJob Responsibilities:Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.Support coworkers – provide procedural advice and assistance to other representatives.Help maintain and ensure positive working relationships with support clients.Provide all support functions within the guidelines of the contact center and client policies and procedures.Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.What can Aureon offer you?Opportunities for professional growth, development, and advancement within the organization100% remote working employment modelSign on BonusComprehensive training on hardware and software applications for qualified applicantsKnowledge and experience relating to basic computer applicationsCompetitive compensation and full benefits package for full-time employeesHealth, Dental, Vision, and Life Insurance Plans, 401K, and PTORequired Education:High school or equivalentRequired Skills:Excellent written and oral Spanish communication skills, including strong listening skillsExcellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous mannerIntermediate to advanced computer skills with emphasis on Internet knowledgeAptitude for providing superior customer careMust exhibit dependability, adaptability and flexibilityBasic math skillsCreative thinking and reasoning abilityWorking Conditions and Physical Requirements:Primarily indoor work primarily in office environmentFrequent utilization of manual dexterity and visualizing of computer screenNo unusual physical requirementsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.