Bilingual Customer Service Representative

Bilingual Customer Service RepresentativeMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team. In this role, you'll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We're a mission-driven company doing meaningful work, and we'd love for you to be part of it.The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.This position will start on Monday, November 9th. Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.Position Responsibilities may include, but not limited to:Handle inbound and outbound customer service calls with our clients placing their meal orderAddress questions, and provide exceptional customer serviceInput order information into the appropriate client order screenDocument all conversations with client into client information databaseEnsure all assigned clients are contacted and have an order on fileContact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clientsWork quickly and efficiently without making the client feel rushedRequired Skills and Experience:Fluent in Spanish and English (Spoken & Written)High school degree or GED1 year of previous customer service experienceBasic computer proficiency, including experience learning and using software in a work or school settingClear oral communication skillsAbility to deescalate situations and quickly resolve customer complaintsPrior experience adhering to company policies and showing core valuesPreferred Skills and Experience:1 year of previous call center experiencePrevious experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft TeamsPrevious experience working with HIPAA policies and proceduresPhysical Requirements:Repetitive motions that include the wrists, hands and/or fingersSedentary work that primarily involves sitting, remaining in a stationary position for prolonged periodsVisual perception to perform job including peripheral vision, depth perception, and the ability to adjust focusOur team members enjoy:Free Breakfast & LunchCasual Dress CodeTiered growth path for promotion starting Day 1Eligible for Referral Bonuses starting Day 1Weekly paychecksPTO, 401k, & a Full benefits packageCompany Overview:Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.EEO:Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.