Client Service Specialist

Job Description

Job Description

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you. Apply today!

Work Model:

• Hybrid

What You Will Do:

• Respond to inbound customer inquiries and provide timely, professional support
• Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests
• Perform outbound outreach to providers and members as needed
• Maintain accurate records and complete data entry within established timelines
• Prepare and distribute correspondence in accordance with company procedures and contract requirements
• Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction
• Collaborate with team members and leadership to support service level agreements and continuous process improvement

What You Will Need to Be Successful:

• High school diploma or equivalent
• 3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience
• Strong verbal and written communication, customer service, and professional interpersonal skills
• Advanced computer skills, including Microsoft Office, Outlook, and calendar management
• Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment
• Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently
• Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiences
• Preferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills

Benefits Overview: 

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits
• $18.00 – $20.00 per Hour

Interested and qualified candidates can contact Palmer Group at View phone number on us.fitly.work or email View email address on us.fitly.work.

#ZR

\nCompany Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.