Business Office Assistant

Job Summary Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell Health philosophy of Patient and Family Centered Care at all times. Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell Health philosophy of Patient and Family Centered Care at all times. Essential Functions Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues. Maintains a welcoming presence and is often the first to speak with patients and families. Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs. Accurately accesses and updates patient information within the electronic medical record (EMR/EHR). Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests. Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards. Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow. Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments. Provides timely and accurate information to patients, families, and internal stakeholders. Maintains a calm, approachable, and team-oriented demeanor while promoting collaboration with coworkers. Demonstrates collaboration and approachability in all interactions. Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate. In a fast-paced environment, manage multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens. Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart. Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed. Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices) Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy. Operates standard office and administrative technology, including computer systems, scanners, and other common tools. Qualifications Required High School Diploma or equivalent 1 year of relevant experience in a clinical office setting Preferred Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Cardiac Rehab Center - 22060 Beech - Dearborn Department Name Cardiology HOPD - Dearborn Prof Svcs Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 35 Hours of Work Variable Days Worked Monday - Friday Weekend Frequency N/A COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling View phone number on click.appcast.io. #J-18808-Ljbffr