Senior Revenue Operations Specialist

Revenue Operations Role

This Revenue Operations role partners with commercial leadership to translate CRM needs into scalable solutions for Product and Technology teams. Responsibilities include aligning priorities, providing operational oversight in planning and risk management, tracking KPIs, and ensuring Salesforce unification standards across Card and Pay experiences. As an advisor to Director+ stakeholders, the role optimizes CRM workflows, designs efficient business frameworks, and delivers measurable improvements in growth, efficiency, and partner/customer experience through cross-functional collaboration.

Essential Job Functions

• Design and optimize the revenue process, from pipeline creation to customer renewal. Eliminate friction points such as onboarding delays in merchant and partner lifecycles. Increase speed, throughput, and scalability of operations. Ensure seamless handoffs and alignment across revenue teams. Establish intake, prioritization, and execution frameworks to align RevOps with enterprise goals. - (30%)
• Serve as strategic cross-functional operator ensuring alignment around shared objectives. Execute complex projects for merchant onboarding, multi-location launches, brand activation, and partner growth. Create scalable playbooks for partner acquisition, onboarding, and upsell. Ensure go-to-market strategies have clear workflows, automation, and system support. - (25%)
• Manage B2B tech stack (Salesforce, Docusign, ZoomInfo, LinkedIn Sales Navigator, Guru). Lead tool adoption and training. Optimize automation, data integrity, and integration standards. Ensure alignment of technical solutions with business needs. Evaluate tools/processes to boost revenue, cut costs, expand capacity, and improve compliance. Communicate operational impact to senior leadership. - (25%)
• Define, operationalize, and govern KPIs in CRM such as pipeline health, conversion rates, onboarding speed, partner performance, and forecast accuracy. Provide clear insights to leadership on pipeline, forecasting, planning, and allocation. Develop dashboards and reports for real-time monitoring and decision making. Promote data integrity and governance across CRM and related systems. - (20%)

Minimum Qualifications

• High School Diploma or GED.
• 5+ years experience with Salesforce and a modern revenue technology stack; demonstrated success driving GTM execution, process transformation, and system enablement
• 3+ years proven experience leading multiple cross functional initiatives and influencing senior leadership (Director+ stakeholders)

Preferred Qualifications

• Bachelor's Degree in applicable field of study or equivalent, relevant work experience.
• 8+ years of relevant work experience.
• Expertise in Salesforce and revenue systems architecture; Salesforce Administrator experience helpful.
• Deep expertise across the full B2B revenue cycle from pipeline generation to renewal
• Strong experience with data analysis, forecasting, and KPI development

Skills

• Revenue Operations
• Business Acumen
• Revenue Reporting
• Salesforce Platform
• KPI Development
• KPI Reporting
• Customer Relationship Management (CRM)
• Automation Tools
• Process Optimization
• Executive Communications

Reports To: Director and above Direct Reports: 0 Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

Travel

• Ability to travel up to 10% annually

Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$97,900.00 - $177,400.00

Full Salary Range for position:

California: $112,600.00 - $221,800.00Colorado: $97,900.00 - $186,300.00New York: $107,700.00 - $221,800.00Washington: $102,800.00 - $204,000.00Maryland: $102,800.00 - $195,200.00Washington DC: $112,600.00 - $204,000.00Illinois: $97,900.00 - $195,200.00New Jersey: $112,600.00 - $204,000.00Vermont: $97,900.00 - $177,400.00Ohio: $97,900.00 - $177,400.00Maine: $97,900.00 - $177,400.00Connecticut: $107,700.00 - $195,200.00Virginia: $97,900.00 - $177,400.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial?(NYSE: BFH) is a tech