Group Benefits Experience Specialist

Job Description

Job Description

Job Title: Group Benefits Experience Specialist

Location: San Antonio, TX (On-Site)

Position Type: Full-Time, Exempt (8:00 AM – 5:00 PM, Monday–Friday, 1-hour lunch; extended hours as needed)

Compensation: $45,000 - $55,000 + Discretionary Performance Bonus

MANDATORY APPLICATION STEP: > Applications will not be evaluated without a completed Culture Index survey. Upon submitting your resume, complete the survey via the link below within 24 hours:

About the Role

Zinn Insurance is scaling rapidly on a multi-year growth trajectory, and we are building a world-class service engine. We are seeking a driven, communicative, and detail-obsessed Group Benefits Experience Specialist to own the employer and employee service journey from onboarding through renewal.

In this position, you do not just process paperwork—you safeguard account retention, master carrier portals, enforce process precision, and deliver flawless client support. You will thrive here if you bring natural warmth paired with high operational stamina, speed, and precision.

Who You Are

• Self-Driven & Accountable: You take full ownership of your work. You don't wait for hand-holding; you anticipate client needs, troubleshoot issues, and drive tasks to resolution.
• Persuasive & Engaged: You excel in interpersonal communication. You build trust quickly with employer HR leaders, employees, and carrier representatives through clear, responsive interaction.
• Fast-Paced & Responsive: You operate with a strong sense of urgency. You excel in high-volume environments where quick turnarounds and swift problem resolution are standard.
• Process-Disciplined & Accurate: You hold yourself to zero-defect execution. You strictly follow established SOPs, verify data entries in systems, and eliminate loose ends.

Primary Responsibilities

• Client Experience & Resolution: Serve as the primary point of contact for employer groups and employees, resolving benefit inquiries, claims, and enrollment issues quickly and accurately.
• Portal & Systems Precision: Execute carrier portal entries, census updates, and policy adjustments in AgencyBloc and carrier systems with zero documentation errors.
• Seamless Onboarding & Renewals: Drive group implementation and annual renewal workflows on time, ensuring 100% data integrity and file compliance.
• Proactive Account Retention: Identify service bottlenecks early and partner with leadership to protect account retention.

Qualifications & Requirements

• 2+ years of experience in group benefits, client support, or insurance account coordination (preferred).
• Proven track record of high-accuracy data entry, fast workflow follow-through, and portal navigation skills.
• On-site availability in San Antonio, TX.

How to Apply

To be formally considered for this position, please follow these two steps:

1. Submit Your Resume: Apply directly through this job board.
2. Complete the Culture Index Survey: Click the link below to complete the short behavioral assessment.
   Culture Index Survey Link:

Please Note: Your application is not complete until this survey is finished. The survey takes less than 10 minutes and must be completed within 24 hours of submitting your resume. Applications without a completed survey will not be reviewed.