Customer Service Agents

Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns. How we invest in you: Flexible Schedule Health insurance Dental insurance Vision insurance 401k Paid time off Long Term Disability Short Term Disability Pay: $17-$21/hour – negotiable based on experience Schedule: 4 weekday shifts & 1 Saturday shift The right candidate will have: High school diploma or equivalent Customer service or call center experience (preferred) Customer focused, friendly, and upbeat Detailed oriented, exercising active listening skills Excellent data entering skills Excellent customer service skills Effective oral and written communication skills The ability to work independently and meet deadlines Desire to learn, develop and surpass expectations What you’ll be doing: Quickly and professionally answer inbound and make outbound phone calls Listen and respond attentively to customers' needs Accurately enter data information from calls and set realistic expectations Coordinate care and repair with customers and service providers Problem solve and provide solutions About Us: Here at Sunroof Express, we take pride in fostering a work culture that thrives on innovation, integrity, and thinking outside the box, all while making work fun! We strive to always uphold to our 6 core values: Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change. For more than 40 years, Sunroof Express has been the leading specialty auto glass supplier in the United States. Founded in 1980, we began manufacturing and distributing replacement T-top panels for Corvettes, Camaros, and Firebirds. We have administered specialty auto glass service programs since 1991, and our experienced team understands the detailed needs of car owners, Insurers, and glass service providers. We maintain the largest roof glass panel and convertible glass replacement parts inventory in North America and service all 50 states. #J-18808-Ljbffr Workstream