Market Operations Coordinator

Role Description

The Market Operations Coordinator plays a critical role in ensuring client reporting and deliverables are completed accurately and on time. This position supports client-facing initiatives by maintaining organized documentation, coordinating across internal teams, and ensuring consistent, high-quality service delivery.

What You’ll Do

• Client Reporting & Deliverables
  • Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations.
  • Identify and help resolve discrepancies in reporting, escalating complex issues as needed.
• Coordination & Cross-Functional Support
  • Act as a liaison between Client Services and internal departments to facilitate communication and follow-through.
  • Assist with client-related deliverables, including fulfilling requests and supporting Account Executives and Sales Coordinators.
• Documentation & Organization
  • Maintain accurate and organized client account documentation, including reporting schedules and trackers.
  • Ensure consistency and accessibility of operational records.
• Operational Excellence & Improvements
  • Proactively identify and resolve routine operational issues.
  • Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency.
  • Support the development and refinement of procedures and documentation.

Qualifications

• Associate degree in Business, Healthcare Administration, Public Health, or related field preferred, or an equivalent combination of education and experience.
• 2+ years of experience in administrative support, project coordination, or healthcare operations required.
• Prior experience in managed care or health insurance strongly preferred.
• Strong interpersonal and relationship-building skills across teams.
• Clear and professional written and verbal communication.
• Excellent organizational and time management abilities with attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
• Experience with project tracking tools or CRM systems preferred.
• Proactive, collaborative, and service-oriented mindset.

Benefits

• Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
• 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
• Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.
• Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
• Additional benefits including company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.