Pharmacy Success Coordinator

Job Description

Job Description

Pharmacy Success Coordinator

Job Description

The Pharmacy Success Coordinator serves as a key liaison between Program Success Management, Home Delivery Pharmacy, and partner pharmacies to ensure patients receive their medications accurately and on time. This role focuses on maintaining current formularies, ensuring eligibility accuracy, resolving issues that could delay dispensing, and building strong, trusting relationships with assigned accounts. The coordinator works closely with internal teams and clients on a daily basis to support high-quality patient care and overall program success.

Responsibilities

• Serve as the primary liaison between Program Success Management, the Pharmacy Team, and clients to support timely and accurate medication dispensing.
• Work directly with the Pharmacy Team and clients to provide fast, efficient, and high-quality patient care.
• Maintain constant communication with the Pharmacy Team and Account Management to keep all stakeholders informed about changes that may affect patient care.
• Maintain open lines of communication with clients regarding any issues related to patient care, eligibility, formularies, or medication dispensing.
• Act as a liaison between assigned clients and relevant internal departments to resolve client issues and manage day-to-day client inquiries.
• Resolve client issues in a timely and professional manner, ensuring a high level of customer satisfaction.
• Monitor and help ensure that formularies remain current and accurate for assigned accounts.
• Support the accuracy of patient eligibility information to prevent delays in dispensing medications.
• Build and nurture strong client relationships by understanding internal and external business needs and the broader context of each account.
• Collaborate closely with Account Management to align on client expectations, priorities, and service standards.
• Use problem-solving skills to identify root causes of issues and recommend effective solutions.
• Apply basic knowledge of dispensing systems to support accurate and efficient pharmacy operations.
• Handle phone calls and client communications with professionalism and strong customer service orientation.
• Utilize Excel and other tools to manage data entry, reporting, and tracking related to client programs and pharmacy operations.
• Demonstrate initiative by taking on tasks independently while adhering to workplace rules and policies.
• Effectively prioritize tasks for yourself and others, focusing on the most important activities that support patient care and client satisfaction.
• Leverage strong communication skills to convey information clearly and efficiently to internal and external stakeholders.
• Maintain high standards of accuracy and attention to detail in all aspects of work, including data entry and documentation.
• Work both independently and as part of a team in a fast-paced environment to meet deadlines and service expectations.

Essential Skills

• 2+ years of experience in Program Success Management or Customer Service.
• 2+ years of experience in retail or mail order pharmacy.
• Active Pharmacy Technician license or certification as required by state law.
• Confident communication skills with the ability to work collaboratively at all levels of internal and external organizations.
• Strong customer service and interpersonal skills.
• Strong knowledge of pharmacy laws, regulations, and best practices.
• Proficiency in pharmacy software systems and technology.
• Basic knowledge of dispensing systems.
• Excellent communication and customer service skills, both verbal and written.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to work independently and remain motivated.
• Highly organized and solutions-oriented mindset.
• Ability to handle phone calls and client communications professionally.
• Capability to prioritize tasks effectively for yourself and others.

Additional Skills & Qualifications

• Completion of a pharmacy technician training program is preferred.
• Pharmacy Technician Board Certification is a plus.
• Experience working in a call center environment is beneficial.
• Experience handling pharmacy coupons is advantageous.
• Familiarity with data entry processes and accuracy standards.
• Demonstrated intellectual agility and comfort dealing with complex concepts.
• Strong problem-solving skills with the ability to identify root causes of issues.
• Proactive initiative, with the ability to take on tasks without being prompted while following workplace policies.
• Effective priority-setting skills, focusing on what is most important for patients and clients.
• Ability to convey information effectively and efficiently to internal and external stakeholders.

Work Environment

This role is based in a closed-door mail order pharmacy environment, providing a focused setting dedicated to supporting patients through home delivery services. The position follows a hybrid schedule, with the opportunity to work from home two days per week and on-site for the remaining days. Standard hours are Monday through Friday, 8:00 a.m. to 5:30 p.m., with a 30-minute lunch break, and you will be off on major holidays and weekends. The organization is a small but rapidly growing pharmacy operation, offering the chance to join at an exciting stage of expansion. Executive leadership is described as very supportive and engaged, with leadership frequently present in the pharmacy and new roles being created as the company grows. The environment emphasizes collaboration, professional development, and the opportunity to make a meaningful impact while the company continues to evolve.

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Indianapolis,IN.

This position is anticipated to close on Jul 24, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.