Office Operations Manager

Job Description

Job Description

Our client is looking to hire an Office Operations Manager to support two of the firm's largest branches. This person will serve as the operational leader for a multi-office professional services environment, overseeing day-to-day office operations, employee management, performance reporting, recruiting, onboarding, client service, and administrative processes. This individual acts as a key liaison between leadership and staff, ensuring efficient business operations, resource allocation, and exceptional client experience.

Key Responsibilities

Office & Operations Management

• Oversee daily operations for approximately 30 employees across multiple office locations.
• Serve as the primary point of contact for attorneys, paralegals, client support staff, reception, and administrative personnel.
• Manage and maintain operational workflows to ensure business objectives are met efficiently.
• Monitor staffing resources and adjust schedules, calendars, and workloads to optimize productivity and service levels.

Performance Metrics & Reporting

• Develop, track, and analyze key performance indicators (KPIs) to measure workload, productivity, and business performance.
• Prepare and present bi-weekly and monthly operational reports to leadership, including:
• Billing metrics
• Revenue and collections reporting
• Workload projections versus actual performance
• Monthly production goals and benchmarks
• Utilize data and reporting to identify trends, drive accountability, and support business growth initiatives.

Recruitment & Onboarding

• Source, screen, and interview candidates for administrative and operational positions.
• Manage the full onboarding process, including:
• New hire orientation
• Technology and environment setup
• Training and process education
• Support employee development and successful integration into the organization.

Team Leadership & Employee Support

• Provide day-to-day management and support for office personnel.
• Act as a resource for employee questions, operational issues, and process improvement initiatives.
• Foster a collaborative and productive work environment.

Client Service & Escalation Management

• Handle escalated client concerns and service issues with professionalism and empathy.
• Serve as a brand ambassador while ensuring timely resolution of client matters.
• Partner with internal teams to maintain high service standards and client satisfaction.

Vendor & Technology Management

• Manage relationships with external service providers, including call center and help desk partners.
• Serve as the escalation point for technology and operational issues.
• Support technology initiatives and system implementations.

Project Management

• Lead office and facilities projects from planning through execution.
• Coordinate office relocations, renovations, and operational transitions.
• Manage project timelines, budgets, vendors, and resource allocation.
• Support technology upgrades and system migrations, including Office 365 implementations.

Preferred Qualifications

• 7-10+ years of office administration, operations management, or business operations experience.
• Experience managing multi-office environments.
• Strong analytical and reporting skills with experience developing KPIs and performance metrics.
• Experience with recruiting, onboarding, and employee training.
• Proven project management experience, including office moves, technology implementations, or operational initiatives.
• Strong communication, leadership, and client service skills.