Driver Operations Coordinator

Driver Operations Coordinator

Founded in 2020, AMERI-CANS is a fast-growing, veteran-owned enterprise built by Marine Corps veterans who know firsthand the critical importance of field sanitation. Headquartered in Manassas Park, VA, the Company's growth has expanded beyond the DMV area and now includes Indiana, South Carolina and Ohio. Our expansion is fueled by a no-nonsense focus on execution, adaptability, and relentless problem solving. We are Mission driven, and our success enables us to support fellow Veterans and Gold Star families in honoring our shared service and their sacrifice. We are constantly looking for Veterans in pursuit of their post-service ambitions and talented individuals with an unwavering desire to succeed and grow with us.

AMERI-CANS is seeking a qualified and motivated Driver Operations Coordinator to support our dynamic field operations team. This position plays a critical role in ensuring our daily routes are executed with excellence, efficiency, and reliability. Reporting directly to the Driver Supervisor, the Driver Operations Coordinator serves as the vital communication and logistics link between Service Technicians (D1D4) and supervisory leadership.

Job Duties and Responsibilities (Essential Job Duties) Common activities listed below: actual position responsibilities may vary.

• Assist the Driver Supervisor with daily service route planning, adjustments, and deconfliction.
• Monitor real-time progress of routes and support drivers with schedule or service-related challenges.
• Conduct field-level Quality Checks (Q.C.) and document results for review by leadership.
• Act as a contact for site-level issues or escalation when the Driver Supervisor is unavailable.
• Communicate operational updates, issues, or concerns to the Driver Supervisor in a timely manner.
• Ensure accurate and consistent use of Fleetio for all vehicle inspections and preventative maintenance reporting.
• Help onboard and mentor new drivers (D1D3), reinforcing AMERI-CANS service standards and safety protocols.
• Support resupply efforts (water, materials) to enable uninterrupted field service.
• Maintain familiarity with all equipment and vehicles, with the ability to temporarily cover routes if required.
• Promote a culture of accountability, professionalism, and teamwork among driver staff.
• Document management, SOP familiarization and maintain updated as needed to ensure consistency, efficiency and service quality.
• Communicate updates or changes in procedures to drivers clearly and effectively.
• Support internal task assignments, tracking, and follow up to ensure the drivers complete all duties as expected.
• Responsibilities may be added or adjusted at the discretion of the driver supervisor to need operational requirements.
• Identify operational gaps and suggest improvements and provided feedback to the Driver Supervisor
• Must be able to communicate professionally with other managers and departments to coordinate tasks, report issues and follow up in operational needs when delegated or when driver supervisor is not present.

Qualifications: Minimum

• 1+ years of experience in field service, logistics, sanitation, or related industries.
• Strong familiarity with routing, scheduling, or dispatch processes.
• Valid driver's license; CDL A/B preferred or willingness to obtain (sponsored by AMERI-CANS).
• Strong interpersonal and communication skills with an ability to support and motivate team members.
• Competent in using tools like Fleetio, GPS tracking, or service scheduling software.
• Organized, reliable, flexible and problem-solving mindset and comfort working independently in an office-based role.
• Comfortable with field work, physical task and working outdoors in all weather.
• Team player with a positive attitude and the company structure and leadership

Certificates, Licenses: (pls include anything that is pertinent to this position)

• Ability to obtain and renew any certificates, licenses, registrations required by law or management for the position

Preferred Qualifications:

• Experience in a lead or coordinator role in a service-based or operational environment.
• Bilingual (Spanish/English) a plus.
• Familiarity with DOT regulations and preventative maintenance systems.
• Strong attention to detail with ability to identify issues in the field.

Abilities:

To perform this job successfully, individual must be able to perform each essential duty satisfactorily. The requirements listed are the representative of the knowledge, skill and/or ability required. Position requires the ability to sit or stand for long periods of time; move fingers and hands, ability to stoop, crawl, bend, twist, reach, and crouch. Perform the essential duties with minimal or no supervision. Lift and carry up to 50 lbs.

Competitive Benefits:

• Benefits including medical, dental, vision
• Company matched 401k
• Company paid STD & Accident supplemental
• Employee Assistance Program "EAP"
• Paid Time Off (PTO) (10 days)
• Paid Sick Time (4 days)
• Personal Days (4 days)
• 11 Paid Federal Holidays
• Unlimited growth potential as we take the business to the next level
• Professional Development
• Respect, appreciation and reciprocation for effort and resulting success

EEOC Disclaimer:

AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.