Senior Manager, Market Management AMER, Experiences

Senior Manager, Market Management AMER, Experiences The Difference You Will Make The ‘Senior Manager, Market Management, AMER’ drives and is accountable for the AMER market management team’s success. Your team is responsible for the management, optimization, and growth of experiences in their assigned cities. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region. You’ll be responsible for cultivating a world‑class host community, scaling localized excellence and driving sustainable growth in our most strategic markets, across both traditional experience hosts and differentiated supply unique to Airbnb. Your leadership will be critical in navigating market complexities, setting bold priorities, and empowering your team to anticipate trends, respond to shifts, and execute with precision. We will expect you to clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership. A typical day: Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross‑functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross‑functional teams to consider. Lead Regional Growth – Leads a regionally distributed team of territory or market‑based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in‑market. Portfolio Optimization – Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences. Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6‑12 months on‑platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g., pricing, run‑of‑show). Be accountable for regional optimization & retention KPIs. Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross‑functional leads. Size issues & collaborate with peers, leadership and cross‑functional stakeholders to creatively problem‑solve. Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution‑oriented mindset. Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross‑functional stakeholders. Your expertise: Over 12 years of global field operations experience, including 5+ years managing high‑performing teams in fast‑scaling, matrixed environments across multiple continents. Bachelor’s degree or equivalent experience in related fields. Experience managing small to mid‑size regional teams. Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. Proven track record of innovative problem‑solving and a proactive approach to identifying and capitalizing on new opportunities. Skilled in delivering for cross‑functional teams, and fostering trust across creative, technical, and business disciplines. Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable). Accountability for results – with a proven ability to deliver against KPIs & business targets. Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self‑starter. Your Location: Due to the nature of this position, you must be based in San Francisco, Los Angeles or New York City to conduct work in‑person. If you are employed by another Airbnb entity, your recruiter will inform which states you can work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement. All qualified individuals are encouraged to apply. We strive to provide a disability‑inclusive application and interview process. If you have a disability and require reasonable accommodation to submit an application, please contact View email address on click.appcast.io and include your full name, the role you’re applying for and the accommodation needed. How We'll Take Care of You: Our job titles may span more than one career level. The base pay is dependent on training, transferable skills, experience, business needs and market demands. The base pay range is subject to change. This role may also be eligible for bonus, equity, benefits and employee travel credits. #J-18808-Ljbffr airbnb, Inc.