Communications Coordinator

About the Organization Voted Top Workplace 2013-2025! Awesome work culture, great benefits, inclusive, welcoming, and compassionate team. STARS mission is to help young people pursue their unlimited potential by providing hope, health, and connection. STARS has served some of our most disenfranchised populations by providing school-based prevention and intervention services, as well as intensive outpatient treatment services for adolescents with substance use and co‑occurring disorders. We are an equal employment opportunity employer. STARS Nashville does not discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. Labor Law Posters (copy and paste in new window): Category: Community Relations Employment type: Full-Time Location: Office Position Purpose To lead STARS' social media messaging, presence and branding, and graphic design related to printed materials and social media posts. To support, coordinate, monitor, and maintain the STARS donor database, donor‑related reports and follow‑up. Essential Functions – Specific Job Responsibilities To perform this job successfully, an individual must be able to meet the essential functions and job responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position supports Team Development in the following areas: Assist in the maintenance and design for all print and digital materials including annual reports, special event and social media materials and posts, marketing materials and in-house designs Coordinate digital channels and create engaging content - including email, posts, social media graphics, videos etc. Support the basic level maintenance and updating of the STARS website. Experience with WordPress is a plus. Support the planning and implementation of communications plans to increase brand awareness and engagement as well as recognition for the organization, including graphic design Coordinate and create design content generation and production across all media platforms Update communication materials Create weekly and monthly content plans for external marketing. Identify strategic weaknesses in communications and make recommendations for improvements. Research social media trends and inform leadership of changes that are relevant to marketing activities Set key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign's performance against the KPIs Support the maintenance and management of listservs and email marketing database to engage and grow current database Support the coordination of event marketing for annual fundraisers and smaller events throughout the year Maintain and manage CRM and email marketing database to engage and grow current database Record all gifts, in‑kind and financial, into the database Assist with individual donor stewardship through a multi‑touch thanking program by generating receipts and thank you letters and keeping these items fresh and updated regularly Oversee the recurring gifts and reach out to donors to update expiring credit card information every month Maintain and optimize database for best performance Support donor contact plans: annual giving, post event follow‑up etc. Support the maintenance and freshness of agency website and other agency‐specific social media platforms Coordinate volunteers - communication, recruitment, events, management Support all collaborative efforts Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Bachelor's degree required Prefer 3-5 years' experience working non-profit development Ability to prioritize workloads efficiently, multi-task and shift priorities, as needed Strong written and oral communication skills Experience with graphic design Experience with Bloomerang preferred Ability to manage social media platforms, such as Facebook, Twitter, Instagram, and Linked In required Proven history of reliability and flexibility Experience working with Bloomerang, preferred A positive, flexible and enthusiastic attitude required Required Knowledge, Skills & Abilities Exceptional skills in: Human relations, verbal and written communications, problem solving, organizational management, team building, computer databases (including Bloomerang, MS Outlook, and MS Word), office administration Proven ability to: Seek out new methods and principles and be willing to incorporate them into existing protocol, practices and policies; plan, organize, develop, implement, interpret and support goals, objectives, policies, procedures, etc.; support organization's goals and values; respond to common inquiries, issues or complaints from employees or members of the business community; foster a work environment that shows respect and sensitivity for cultural differences; promote a harassment‑free environment; build a diverse workforce; build morale and group commitment to goals and support everyone's efforts to succeed; develop conceptual alternatives and think globally; clearly set expectations; delegate appropriately and hold others accountable; deliver customer service with both internal and external partners; maintain a high level of personal and professional integrity and ethics at all times; ensure confidentiality and security of sensitive data; facilitate and manage cross‑department and cross‑company collaboration. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Performance Standards The Communications Coordinator will be evaluated on their ability to perform the essential functions of this position; utilize skills and abilities to meet annual individual, departmental and organizational goals; complete projects and assigned tasks in an accurate, cooperative and timely manner; set realistic priorities; and maintain professionalism in interactions with staff, donors, and other major stakeholders. Position Requirements Position is currently accepting applications. #J-18808-Ljbffr