Sales Support Coordinator

Company: Walker Hotel Tribeca & Walker Hotel Greenwich Village Location: On Site (Walker Greenwich Village – New York, NY 10011) Job Title: Sales Support Coordinator Job Details: Level – Experienced; Position Type – Full Time; Education Level – High School; Salary Range – $27.00 – $27.00; Travel Percentage – None; Job Shift – Day; Job Category – Hospitality - Hotel Key Responsibilities Email and Voicemail Management Monitor the View email address on click.appcast.io email inbox and sales office voicemail system throughout the day Provide rapid responses to inquiries and prospects, ensuring accuracy and professionalism Vet all emails and voicemails, forwarding them to the appropriate Sales Manager for follow‑up or handling them directly as necessary Sales CRM Utilize Event Temple CRM software to create estimates and contracts for weddings, social events, and corporate events Input all relevant data and communications received through the View email address on click.appcast.io email into Event Temple for efficient tracking and management Audit Event Temple weekly to ensure all Sales Managers have accurate and up‑to‑date information loaded for each booking Group Form Creation Develop and maintain group forms related to event reservations and client requirements Event Sales Support event sales activities, including lead follow‑up and deal tracking Banquet Event Order and Menu Document Creation Prepare banquet event orders and menu documents for upcoming events PMS System Input Input rooming lists into the Opera Cloud PMS system for groups arriving at Walker Tribeca & Walker Greenwich Village, ensuring accuracy and completeness Update Stay N Touch as needed for group modifications Deposit Management Create and maintain a monthly deposit schedule for upcoming events Handle all aspects of deposit processing, including receiving, recording, and posting payments Ensure accuracy and compliance with financial protocols, maintaining meticulous records of all transactions Invoicing Prepare and issue final invoices for completed events Review and obtain approval of final invoices before issuance Technology Utilization and Customer Service Leverage technology tools to enhance professional responses to potential clients and provide exceptional customer service Maintain a high level of proficiency in Microsoft Office Suite, particularly Word and Excel, for document creation and data management Demonstrate excellent customer service skills in all interactions with clients, vendors, and colleagues Welcome Amenity notes for client hospitality Tours & Site Visits Schedule, confirm, and conduct property or venue tours for prospective clients Provide knowledgeable, polished, and welcoming tours that highlight key features, spaces, and offerings Customize tours based on client needs, event type, and priorities Prepare tour materials and ensure spaces are tour-ready prior to arrival Communicate tour feedback and client interest to the Sales team for next steps Requirements High proficiency with Microsoft Office Suite and ability to quickly learn and navigate CRM software (knowledge of Event Temple is a plus but not required) Strong organizational skills and attention to detail Excellent written and verbal communication skills Ability to function well, multitask and prioritize effectively in a high‑paced and at times stressful environment Demonstrated commitment to delivering exceptional customer service Previous experience in sales coordination or related roles preferred Preferred Qualifications Knowledgeable in Event Temple Knowledgeable in Opera Cloud Knowledgeable in Word, Excel, PowerPoint #J-18808-Ljbffr Bridgeton Holdings Group