Sales Development Representative

Sales Development Representative

As a Sales Development Representative (SDR), you are a key player in our organization's sales process. In this role, you will be responsible for supporting outside sales efforts by managing inbound inquiries, qualifying leads, maintaining key customer relationships, and ensuring the smooth execution of sales processes. This position serves as a critical liaison between customers, internal teams, and account executives, helping to drive efficiency and growth.

Reports to: Profit Center Manager

Minimum Qualifications:

• Must be at least 18 years of age
• Current, valid driver's license with acceptable driving record
• Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)

Preferred Qualifications:

• 13 years of sales or customer support experience, ideally in industrial, electrical, or automation sectors
• Strong proficiency in Microsoft Office, especially Excel, Outlook, and PowerPoint, to manage customer data, prepare reports, and support sales communications
• Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)

Additional Competencies:

• Strong organizational and communication skillsverbal and written
• Self-motivated, with a process-oriented mindset and a team-first attitude

Working Conditions:

• Conditions vary based on needed activities and will include warehouse, sales floor, and external environments.
• Some activities will include lifting (maximum 50 lbs.), sorting, standing, and possible extreme heat/cold conditions.

Supervisory Responsibilities: No

Essential Job Functions:

• Lead Qualification & Outreach: Respond promptly to inbound inquiries and web leads. Qualify prospects based on defined criteria (industry, product fit, urgency, etc.). Coordinate meetings between prospects and outside sales reps.
• Customer Relationship Support: Maintain regular contact with existing customers to support repeat business. Handle basic product questions and escalate technical inquiries to product specialists. Track customer needs and route opportunities to the appropriate internal resources.
• Sales Process Management: Update and manage CRM records to ensure data accuracy and pipeline visibility. Prepare quotes and proposals based on predefined templates and pricing rules. Follow up on outstanding proposals and assist in closing low-complexity sales.
• Cross-Functional Coordination: Collaborate with purchasing and technical support to ensure timely order fulfillment. Monitor order progress and communicate updates to customers.

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation: The following additional compensation may be applicable for this position:

• Profit Sharing
• Insurance - Medical, Dental, Vision Care for full-time positions
• Disability Insurance
• Life Insurance
• 401(k)
• Paid Sick Leave
• Paid Holidays
• Paid Vacation
• Health Savings Account (HSA) and matching
• Dependent Care Flexible Spending Account (FSA)
• Teledoc
• Paid Pregnancy & New Parent Leave