SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Customer Service Associate

Hamilton Plaza Store - Hamilton, NJ 08690

Overview

Salary Range $18.00 Hourly Travel Percentage None

Description

Specific duties include:

1. Following all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully processing register transactions, handling money, counting down a drawer, and asking every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engaging customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
4. Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
5. Train to complete opening and closing procedures as necessary.
6. Must stock and maintain sales floor with newly processed merchandise.
7. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
8. Maintains sales floor by recovering sales floor and dressing rooms.
9. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
10. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
11. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
12. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
13. Regular attendance is required.
14. All other essential duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Customer service ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
2. Honesty/Integrity ability to be truthful and be seen as credible in the workplace.
3. Sound and timely decisions using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
4. Reliability the trait of being dependable and trustworthy.
5. Enthusiastic ability to bring energy to the performance of a task.
6. Accuracy ability to perform work accurately and thoroughly.
7. Ability to communicate and understand instructions, both verbal and written, in English.
8. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
9. Ability to meet physical demands of position.
10. Vision corrected to within normal limits.
11. Ability to function in a hectic work environment with occasional periods of high stress.