Patient Access Representative

Patient Access Representative

Stoughton Health has an excellent opportunity for a Patient Access Representative to join our Registration team on a part-time basis at our McFarland urgent care location. This position is responsible for accurately capturing and maintaining patient diagnosis, procedures, demographics, employment, emergency contact, guarantor, and insurance information for patients admitted for inpatient and outpatient services at Stoughton Hospital. This position establishes hospital billing accounts and accurately charges for services that are rendered. This position interacts with many internal and external customers and is responsible for creating a positive first impression of Stoughton Hospital. This position is also responsible for routing communications throughout the Hospital and Dean Clinics and assisting with the traffic flow in visitor and patient reception areas.

Essential Functions:

• Collects patient information for accurate billing of patient services
• Prioritizes appropriate registration duties that impact the billing process
• Communicates effectively with other departments of the hospital to perform daily functions
• Receptionist duties that include greeting and providing information to patients and visitors
• Monitors hospital emergency panels and initiates appropriate procedures for proper action
• Good telephone skills
• Good time management skills

Position Requirements:

• Required: High School Graduate or Equivalent
• Preferred: Post-secondary clerical coursework
• Required: Previous clerical experience
• Preferred: Clerical experience in a medical setting and previous Registrar/Switchboard experience.
• Computer Competency: Basic Computer Skills are expected for this position
• Microsoft Office Suite Skills: Intermediate Skills- Able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Work Shift:

• Part-time, 40 hours bi-weekly
• Schedule: Two nights during the week - 4:00pm - 8:00pm
• Every other Weekend - 9:00am - 5:00pm

Benefits:

• 403(b) retirement plan (employer match at hire)
• Medical Insurance (Multiple Health Plan Options)
• Dental, and Vision insurance
• Disability and life insurance
• Flexible spending account
• Health Savings Account (HSA)
• Paid Time Off (PTO at hire)
• Employee assistance programs
• Tuition Assistance
• Free On Campus Parking

Work Environment: This position is an in-person position at the Stoughton Health McFarland Urgent Care location in McFarland, WI. The role supports a collaborative and supportive work culture while providing exceptional, personalized service.