Front Office Assistant Manager

JOB DESCRIPTIONJob Purpose: To ensure maximum Front Office operating efficiency by assisting the Front Office Manager with the oversight of all operations relating to the Front Office resulting in high levels of guest satisfaction and associate Job Functions:Ensure that Four Diamond standards and a consistent level of guest satisfaction are that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff grooming standards MOS standards being followed).To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and and perform cash handling processes ensuring each cashier is maintaining bank according to be thoroughly acquainted with all check-in and check-out procedures and policies including familiarity with all hotel amenities and local blocking strategy of rooms controller and make appropriate revisions in relation to guest requests and room appropriately protect confidential guest information and guest room key access according to Front Office a thorough familiarity with the Select Guest and GHA programs. Provide required SG and GHA training to familiar with all hotel rate plans and rate codes understanding rate strategy when making rate changes for all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the engage in the service recovery process handling all guest concerns efficiently and to the satisfaction of the training done with all associates - conducting Moments of Service Audits on a monthly basis to 100% in guest engagement meetings and respond to alerts in Opera according to direction of Front Office department head and Director of all hotel guest and group information to associates on a daily with weekly supply inventory and order front office supplies and with rate discrepancy report balance reports and credit check reports to all Systems and Controls of the Front Office and appropriate areas of with the creation of schedules and monitor staffing levels according to business interview hire and train Front Office line coach and counsel associates as needed and complete performance for assisting the department head with scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation disciplinary procedures uniform for payroll: Kronos edits corrections and job proper daily stand up meetings are held for the for covering shifts or modifying the schedule in the event of call-offs of for providing weekend and holiday the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement a positive work environment of employee growth and development interdepartmental teamwork and exceptional customer all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company :Minimum of 1 year Front Office Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale full service hotel environment is have proven leadership skills and must be able to delegate effectively train develop and motivate to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by organizational skills with the ability to multi-task and provide guest follow up in a fast paced to handle stressful situations while maintaining a calm and welcoming be able to work a variety of shifts including weekends and holidays. May require working overnight Requirements:Ability to stand for prolonged periods of Environment:Interior of & Equipment:Printer Copier/Fax Machine RadioComputer Skills (Synergy Opera Birchstreet ResortSuite Vision Kronos GoConcierge Microsoft Outlook)

Required Experience:

Manager