Manager, Business Operations

The Wonderful Company is a privately held $6 billion company committed to providing high‑quality, healthy brands and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well‑being of its workforce, their communities, and the planet. Manager, Business Operations The Manager, Business Operations serves as the central point of contact for Wonderful Agency’s day‑to‑day business operations. This role supports the workflows, billing processes, vendor coordination, and operational documentation needed to keep the agency organized and running efficiently. The Manager partners closely with Account Services, Finance, Accounts Payable, IT, and agency leadership to ensure onboarding/off‑boarding, invoice processing, client billing support, time tracking, vendor setup, asset/license tracking, and office coordination are completed accurately and on time. Based at our West Los Angeles, CA office, the role works a hybrid schedule with an in‑office requirement Monday‑Wednesday and the option to work remotely Thursday and Friday. Responsibilities Serve as the central point of contact for Wonderful Agency business operations, ensuring day‑to‑day workflows, documentation, and processes are organized, accurate, and up to date. Manage onboarding and off‑boarding operations for full‑time, temporary, and freelance employees, including coordination with IT, hiring managers, and internal agency teams. Manage agency invoice and vendor payment workflows, including supplier setup, invoice intake, coding, approval routing, payment tracking, and coordination with Accounts Payable. Support monthly and quarterly billing processes, including employee time tracking, staffing updates, billing sheet review, and coordination with Finance to support accurate client billing across business units. Act as the main point of contact for ClickUp time tracking, including user setup, monthly time submission follow‑up, timecard accuracy, and reporting support. Maintain key operational records and trackers, including billing files, staffing lists, invoice/payment records, vendor documentation, asset/license trackers, IT inventory, and other agency operations documents. Support asset, licensing, and compliance‑related workflows, including stock asset purchasing, font/license tracking, and usage documentation. Manage office coordination workflows through direct oversight of the Office Coordinator. Provide operational support to agency leadership and the Account Director, including talent renewal tracking, presentation formatting, and special projects as needed. Identify opportunities to improve operational processes, documentation, and cross‑functional ways of working to help the agency run more efficiently. Qualifications Minimum 3 years’ experience in an administrative or operations role, preferably within an agency or in‑house environment. Interest in building a career within the advertising, marketing, or creative agency industry. Bachelor’s degree in relevant field. Strong organizational skills and ability to manage multiple priorities, deadlines, and recurring workflows. High attention to detail and accuracy, especially when working with billing, invoices, trackers, and operational documentation. Strong Excel skills and comfort working with spreadsheets, formulas, filters, and detailed records. Clear, proactive communicator with strong follow‑through and the ability to coordinate across multiple teams. Process‑oriented self‑starter who can identify issues, solve problems, and help improve ways of working. Comfortable working in a fast‑paced, cross‑functional creative agency environment. Experience with time tracking, invoice processing, or operational tools preferred; ClickUp experience a plus. Managerial experience overseeing at least one direct report, including the ability to provide direction, support priorities, and ensure follow‑through on recurring tasks. Pay Range: $36.00 - $41.00 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Benefits Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on‑demand fitness videos Career advancement opportunities: Clear paths for progression and internal mobility across the company’s diverse brands and business units. Focused learning and development: Resources such as People Manager training, webinars, and eLearning courses. Empowering mentorship program: Company‑wide mentorship to share goals, overcome challenges, and drive career forward. Continuous improvement training: Training that empowers employees to implement positive change in the workplace. Building a healthy society: Contributions to education, health, wellness, community development, and sustainability initiatives. Giving back to the community: Wonderful Giving and Wonderful Neighbor initiatives. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. The company is committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law - for more information. #J-18808-Ljbffr