Client Services - Client Services Representative

At Veritext, we focus on the details – so legal teams can focus on the case.

Role Overview:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (California) , you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.

What you'll get to do:

• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we’re looking for:

• Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
• Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
• Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
• A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it
• Confident juggling timelines, priorities, and multiple clients at once with grace
• Adaptable, open to ongoing change and collaboration
• A laser-sharp eye for detail and strong organizational skills
• Comfort with technology, including proprietary software
• 2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus

Why You’ll Love Working at Veritext:

We believe great work starts with feeling supported—at work and beyond. Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.

• Competitive compensation & comprehensive benefits – Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
• Financial wellness – A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
• Work-life balance – Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
• Mental health & wellness support – Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
• Learning & career development – Ongoing training , mentorship, and resources to help you continue building your skills and growing your career.
• A culture where you can thrive – Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like Veritext Summer Camp and Wellness Week.
• Make an impact beyond your role – Through Veritext Cares , employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.

About Veritext

Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services. We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.

Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America. By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.

At Veritext, our people are at the center of our success. We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.

Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.

About This Posting

Compensation ranges, when provided, represent the expected base pay range for this position. Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.

Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.