Outbound Call Center Client Care Representative HVAC/Plumbing

Inside Sales Coordinator And Marketing SpecialistDo you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.JOB SUMMARYAre you a master on the phone? We are looking for an Inside Sales Coordinator and Marketing Specialist for a local HVAC company to act as a communication point for emergency and non-emergency calls, use client databases for outbound phone, mail, text, and email campaigns, and ensure all customers are taken care of. This position requires a high volume of outbound calls each day. Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.COMPENSATIONCompetitive compensation based on experience and performance. Overtime Pay. Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary. 401K with Company Matching! 100% Paid Health Insurance. Compensation: $25 - $35 per hour plus BonusesPERKSGrowth & Advancement Opportunities. On-site Gym and Shower Access. Employee Discounts on services such as discounted Mortgage RatesJOB DUTIESFollow up on sales leads and lists, outstanding proposals and repair quotesManage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipmentSell, renew, and expand renewable service agreements, to both new and existing customersManages the dispatch board to keep field personnel on the move, servicing clients, and generating revenueMakes every effort to compress call scheduling, effectively maximizing productivity and revenueNotifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time windowRe-schedules appointment times at client's convenience as necessaryStrictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointmentShares responsibility to ensure that all Technicians arrive at their designated appointments on timeDebriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issuesMINIMUM REQUIREMENTSOutbound Lead Calling Experience RequiredHigh school diploma or equivalent requiredMust have good computer software skillsFast typing with experience in data entryProficient in English (oral and written)Outstanding organizational and multitasking abilitiesActive listener with excellent communication skills One Hour Heating and Air Conditioning