Medical Services Manager

Job Description

Job Description

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we're growing into new markets in 2026.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

As a Blackbird Medical Services Residency Manager, you will provide clinical and operational leadership for our PMHNP Residency Program while also delivering excellent clinical care to your own caseload of patients. This is a practicing clinical leadership role. You will oversee day-to-day clinical residency operations clinic locations, directly supervise and precept psychiatric nurse practitioner residents to ensure quality standards are met, and lead staff development through targeted training, seminars, and ongoing clinical education.

In this role, you will guide residents in building high-quality caseloads, achieving productivity milestones, and mastering evidence-based practices. You will facilitate resident tracking, work with leadership on evolving the residency curriculum, and co-manage academic relationships—including student clinical rotations—in conjunction with the Medical Services Directors.

• Mission-Driven: You are passionate about transforming youth behavioral health and dedicated to mentoring the next generation of psychiatric providers in delivering high-quality, compassionate care.
• Educator & Mentor: You excel at translating complex clinical concepts into actionable training, providing structured feedback, and cultivating a supportive learning culture that prioritizes clinical excellence.
• Clinically Excellent: You have extensive experience providing direct psychiatric evaluation and medication management to children and/or adolescents and strive for the highest evidence-based clinical standards.
• Relationship-Focused: You excel at building meaningful connections with residents, patients, families, and academic partners, fostering an environment of psychological safety that supports professional growth.
• Developmentally & Neurodiverse-Informed: You are highly skilled in child and adolescent psychiatry across developmental stages and neurodiverse populations, and can effectively teach these tailored approaches to residents.
• Collaborative Team Player: You thrive in integrated settings and love working alongside other healthcare disciplines (Therapists, OT, SLP) to model and teach comprehensive, whole-child care.
• Growth-Oriented: You actively seek and implement educational best practices, staying eager to evolve both your own clinical skills and the residency program footprint.
• Culturally Competent: You communicate with absolute clarity and transparency, modeling strong cultural awareness for residents in all clinical and leadership interactions.
• Analytical Problem-Solver: You use data to track resident progress, monitor programmatic outcomes, and bring resourcefulness to both clinical care and residency operations.
• Flexible: You have occasional scheduled availability for evenings and weekends to support resident supervision and urgent clinical coverage.

• Lead Residency Operations: Oversee the daily clinical operations of the residency cohort, monitoring resident milestone achievements, performance data, and patient outcomes.
• Supervise and Precept PMHNP Residents: Provide direct clinical supervision, case reviews, and chart audits for residents; guide them in safely building productive, high-quality caseloads while fostering clinical independence.
• Deliver Programmatic Training: Design and execute onboarding, clinical didactic sessions, case conferences, and evidence-based practice seminars tailored to the residency curriculum.
• Deliver High-Quality Medical Services: Model excellent care by maintaining a 18-hour direct clinical care caseload per week (evaluations, diagnostic reviews, and follow-up visits), serving as the gold standard of clinical practice for the cohort.
• Drive Resident & Patient Progress: Monitor patient progress across resident caseloads, coaching residents on adjusting treatment plans and addressing patient/family concerns through direct outreach and supervisor alignment.
• Collaborate for Integrated Care: Work closely with other specialty leadership (Therapy, OT, SLP) to teach residents how to formulate and execute comprehensive, integrated treatment plans.
• Manage Academic & Pipeline Partnerships: Support the growth and execution of PMHNP educational programs by managing student clinical rotations and university relationships in conjunction with the Medical Services Directors.
• Maintain Clinical & Compliance Excellence: Ensure strict compliance with residency documentation, billing, and regulatory standards by modeling timely chart closure and running routine audits.
• Support Programmatic Growth: Collaborate with recruitment and leadership teams to screen, interview, and select upcoming residency cohorts while fostering a supportive learning ecosystem.

• Current license as a Psychiatric-Mental Health Nurse Practitioner (PMHNP) in PA/NJ/MD/VA — minimum of 1 at start, with the ability to obtain cross-licensure in multiple states.
• Minimum 3 years' experience as a licensed CRNP/PMHNP (with preferred experience in child/adolescent psychiatry); 1 year of experience within Blackbird preferred.
• Proven experience in a precepting, clinical supervision, or clinical educator role within an advanced practice nursing program or residency framework.

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Professional Liability Insurance
• Generous paid time off
• Dedicated opportunities for career growth within clinical operations and academic leadership

Salary Range

$140,000—$150,000 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together.

"It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at View email address on ziprecruiter.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.