Technical Support Specialist

Overview Skanska is searching for a Technical Support Specialist to provide excellent customer service and support to customers on a variety of tier 1 incidents and requests. This is a hybrid position based in Charlotte, North Carolina. The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now. Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Responsibilities Provide tier 1 incident and service request support including triage, troubleshooting, and resolution. Dispatch incidents and requests via the ITSM platform (Service Now), including prioritization and categorization. Assist users with issues related to Windows operating systems, Office 365, VPN, identity management, on-premise and cloud applications, hardware and peripherals. Coordinate with staff to detect patterns of recurring issues and contribute to problem management efforts. Qualifications 1+ years of experience installing and configuring new technology (hardware, operating systems, programs or applications). 1+ years of experience working with Windows 10, Exchange, Microsoft Office 2013/2016/O365. 1+ years of experience managing Active Directory (creating domain accounts and security groups). 1+ years of experience with Exchange Control Panel – creating and managing mailboxes and distribution lists. 1+ years of experience installing and troubleshooting/diagnosing issues with applications including Citrix. Associate’s Degree in a related area and/or 1+ years of experience in technology. Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company. Our Investment in you We believe that Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and Benefits summary on our careers site for more details. As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there’s a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects. At Skanska, we Care for Life. And we’re committed to supporting your whole health and peace of mind through inclusive and personalized total rewards. Career Path Matrix - The Career Path Matrix is a tool for planning your career at Skanska. It brings both the functional/technical skills and leadership skills of your job together in a simple matrix. We’re committed to your success by developing you in your role and supporting your career growth. Compensation and financial well-being – Competitive base salary, excellent bonus program, 401k, and Employee ownership program. Come work with us and join a winning team! Skanska is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin or citizenship status, disability, status as a protected veteran, or any other protected characteristics under federal, state, or local law. Skanska Equal Employment Opportunity Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we’re one of the world’s largest development and construction companies. We operate in select markets throughout the Nordics, Europe and the United States. Skanska in the U.S. is headquartered in New York City with 29 offices around the country. In 2022, construction in the U.S. generated $6.9 billion in revenue, and as a developer in the U.S., Skanska has invested a total of $3.5 billion in commercial and multi-family projects. Together with our customers and the collective expertise of our 6,500+ teammates in the U.S. and 28,000+ globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime. Skanska's Applicant Privacy Policy for California Residents Search Firm and Employment Agency Disclaimer Skanska USA Human Resources ("Skanska HR") provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively “Skanska USA”). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor. As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR. #J-18808-Ljbffr