OFFICE ASSOCIATE - CHICAGO CLAIMS

Office Associate - Chicago Claims

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

The Illinois Lottery is hiring an Office Associate to work in the Chicago Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players.

Essential Functions:

• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations, and procedures to winners, non-winners, and the public.
• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
• Performs a variety of complex clerical duties.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.
• Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications:

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

Preferred Qualifications:

• Two years of experience utilizing office practices, procedures, and programs.
• Ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Ability to perform basic mathematics.
• Ability to learn basic agency programs, rules, and regulations.
• Ability to follow oral and written instructions.
• Ability operation commonly used office equipment and perform routine maintenance.
• Ability to work as a member of a team.
• Ability to communicate with a wide variety of people with different backgrounds and ethnicities.
• Basic level proficiency utilizing Microsoft Office software, including Word, Excel, and Outlook.

About the Agency:

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer's research, Special Olympics, police memorials, homeless services, UNCF, DREAM and assistance for people living with HIV/AIDS.

Work Hours: 8:30 a.m. - 5:00 p.m.; M-F

Headquarter Location: 69 W Washington St, Chicago, Illinois, 60602

Work County: Cook

Email: View email address on click.appcast.io