Engagement Manager

Own end-to-end engagement delivery from pre-POC scoping through production deployment, including project plans, milestone tracking, risk identification, and on-time delivery across active accounts. Manage customer relationships at every level, establish credibility, set and manage expectations, and provide reliable support during complex deployments. Run structured project governance by defining engagement timelines, milestone frameworks, and communication cadences. Stabilize first-of-kind deployments by triaging issues with product and engineering, setting expectations, and strengthening customer confidence. Handle contract coordination, requirements clarification, technical scoping, and escalation management as needed. Support multiple accounts simultaneously and document repeatable engagement frameworks and playbooks. Surface customer friction to product and engineering, partner with Growth on expansion and renewals, and ground internal decisions in field realities. Requirements 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments. Experience owning white-glove enterprise-delivery at an elite professional services firm (e.g. management consulting, investment banking) and/or a high-growth SaaS or deep tech company. Background in commercial defense or defense technology; familiarity with how primes, Tier 1 suppliers, and defense customers evaluate and procure new technology. Technically fluent: comfortable discussing software, firmware, or signal processing with engineers and translating complexity for non-technical stakeholders. Familiarity with AI-enabled technologies. Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into customer wins. Strong executive presence and communication skills; effective with both working teams and senior stakeholders. Highly organized and self-directed; comfortable managing multiple accounts and engagements in a fast-moving, resource-constrained environment. Current possession of a security clearance, or the ability to obtain one. US Citizenship may be required for certain project assignments involving security clearance. Legally authorized to work in the United States. Core Competencies Demonstrates expertise in leading complex customer engagements and deployments in technical environments, with a strong focus on project governance, stakeholder communication, and relationship management. Possesses technical fluency in software and AI-enabled technologies, along with the ability to navigate the defense technology landscape. Highest-signal resume keywords Customer Engagement Leadership Project Governance Management Technical Scoping and Requirements Clarification Executive Communication Skills Security Clearance Management ATS Optimization Keywords Hard Skills Project Planning Milestone Tracking Risk Identification Technical Deployment AI-Enabled Technologies Software Discussion Firmware Discussion Signal Processing Multi-Stakeholder Management Contract Coordination Soft Skills Relationship Management Organizational Skills Self-Direction Expectation Management Problem-Solving Certifications & Qualifications Security Clearance Industry Keywords Enterprise Environments Professional Services SaaS Defense Technology Commercial Defense #J-18808-Ljbffr