Bilingual Care Team Assistant

Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability

• 0 Copay for Legacy Provider visits
• 0 Copay for prescriptions filled at Legacy Pharmacies

Travel Insurance & Pet Insurance Subsidized Gym Membership And much more! Location: Legacy Lyons - 3811 Lyons Ave. Houston, TX 77020 Job Overview At Legacy Community Health, we believe in creating meaningful connections that lead to healthier communities. As a Bilingual Care Team Assistant (CTA), you'll be at the heart of these connections, serving as a vital contact point for our patients, call center, care team, families, and community resources. Schedule

8AM-5PM

Key Responsibilities Patient Communication: Serve as the first point of contact for patient inquiries, working closely with onsite nursing and following protocol-based triage guidelines. Route clinical inquiries to providers via the electronic health record system (EHRS), ensuring timely responses. Deliver lab results and other important information to patients through calls or template-based letters. Reach out to medically vulnerable patients post-visit, ensuring they receive necessary follow-up care. Pre-Visit Planning: Review daily patient schedules and assist in preparing for upcoming visits. Arrange interpretation services and participate in daily team huddles to ensure smooth operations. Care Coordination: Facilitate seamless transitions of care by obtaining discharge records and specialty notes. Manage the Care Coordination Desktop and assist patients with accessing ancillary support services. Medication Management: Help with medication refills and prior-authorizations, ensuring patients receive necessary medications promptly. Forms and Referrals: Initiate and manage the completion of forms, assist with referrals, and prepare clinical summaries for external consultants. Minimum Qualifications High-school level education or equivalency. Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting. Must maintain BLS/CPR. At least 2 years of experience in an ambulatory clinical setting preferred. Spanish fluency Demonstrated competency with an EHRS system. Excellent communication skills. Excellent customer service skills. Ability to multi-task in a fast paced environment. Above average organizational skills. Strong typing and computer skills. #J-18808-Ljbffr Legacy Community Health